Ricoh 2014 Annual Report Download - page 26

Ricoh Group Sustainability Report 201425
➤ WEB1MDS : mds.ricoh.com/services/managed-document-services
Headquarters
Issue
Designated
staff A
Designated
staff B
Designated
staff C
Designated
staff D
Designated
staff A
Designated
staff B
Designated
staff C
Designated
staff D
Order Order Order Order
Supplier
Procurement
status not
known
Supplier Supplier Supplier Headquarters
Locations
Effect
Order Order Order Order
Approval for
procured products
Conrmation of
order history
Granted ordering
authority
e-procurement system
Order to supplier
Globalization has heightened the need for companies
to consolidate control of purchases as part of risk
management in procurement processes. Ricoh offers
customers dealing with this issue an e-procurement
system that facilitates purchase management.
Our e-procurement system manages imaging
equipment purchases over a network, making it
possible to optimize procurement costs. The system
can also be preset for individuals placing orders and
those approving them, which ensures blanket control
With Ricoh’s Managed Document Services (MDS),
customers have one-stop support for all document-
relatedworkows,notonlyprinting,asweassume
round-the-clock operation and management of all
tasks. This allows customers to boost productivity
andcut administrative costs. ➤ WEB1
We handle everything from operation and
maintenance of equipment to document-related
administration on behalf of our customers, which
frees them to concentrate their efforts on core
business activities. MDS supports enhanced ofce
productivity while shrinking equipment ownership
Creating New Customer Value
Value Model 1: e-procurement system ensures governance function in procurement operations
Creating New Customer Value
Value Model 2: Ricoh’s MDS strengthens customers’ management capabilities
in the ordering process. Order status can be con-
rmed in real-time at locations around the world,
which preempts mistakes in volume and ordering
andalso effectively demonstrates a reduction in the
workload of people responsible for procurement,
andby extension promotes greater human resource
efciency. When suppliers select Ricoh, which
undertakes its own CSR management practices, they
make it possible to achieve CSR procurement for
themselves.
costs, thereby contributing to stronger management
capabilities. In addition, suggestions for optimizing
business processes related to administrative tasks
andfor lowering costs and raising productivity have
resulted in a high level of customer satisfaction.
Indeed, our customers see us as a partner in achieving
streamlined, efcient ofce operations. Going forward,
we will dig deeper into our assessment of customers’
ofce environments to provide tailored workstyle-
revolutionizing solutions, such as support for document
usage not only in ofce environments but in mobile
environments as well.
Ricoh Positioned as a “Leader”
in2013GartnerMagicQuadrant
Report for Managed Print Services
Worldwide for 4 years in a row
Source: Gartner, Inc.*
Gartner,"MagicQuadrantfor
Managed Print Services, Worldwide"
Ken Weilerstein et al, 21 October
2013
A leader in worldwide Managed
Print and Document Services for
fourth time
Source: IDC, Sep 2014 “IDC
MarketScape: Worldwide Managed
Print and Document Services 2014
Hardcopy Vendor Assessment -
FocusonManagedWorkow
Services”(#250631)
* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability
or tness for a particular purpose.