Ricoh 2014 Annual Report Download - page 24

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Ricoh Group Sustainability Report 201423
For more information
• Innovation: P47-52
• Customer Satisfaction:
P53-56
• SCM: P57-62
• Expansion of Ricoh’s business areas ➤ WEB1,2,3,4
Customer
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a
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Paperless
meetings
Managed IT Services
Cloud printing
PC IP-PBX
Unied
Communication
System
（UCS）
MFP
Security
Documents IT Services Communications
Video conferencing
Branch and
satellite ofces
PC
Projection
Systems
Cloud/Network
Interactive
Whiteboard
Mobile devicesMobile devices
Customer
site
Printer
The Ricoh Group offers one-stop services that support
customers’ business activities in many situations. Our
managed document services (MDS) free customers
fromalldocument-relatedworkowandoperation
and management tasks, and our IT services ensure
appropriate equipment layout, PC and network
environment conguration, and installation of ofce
management systems with thought given to the
placementofequipmentandtrafcowinthe
ofce. We have also ventured into domains where
our expertise makes communication processes more
comfortable and convenient.
The ability to accurately identify customer needs and
create new value is supported by forward-looking
R&D, a structure for harnessing technologies culti-
vated through the imaging equipment business and
generating new technologies, a concerted effort to
listen to customers and utilize valuable feedback, and
globalR&D,salesandservicenetworks.Byinter-
linking these individual approaches, we can respond
quickly to customer needs and, ultimately, meet
future needs even before customers themselves are
aware of them. Going forward, we will continue to
create a steady stream of customer value by bringing
together all the capabilities of “One Global Ricoh.”
One-stop solutions in new business territory
Creating customer value through “One Global Ricoh”
Sales by the network system solutions business—
the segment covering IT services and communications—
continues to demonstrate high growth.
Forward-looking R&D
At Ricoh, we tackle R&D from a perspective that
anticipates how changes in society will affect the
evolutionofofceenvironmentsandworkows.
Wealso strive to cultivate businesses in new markets
where our strengths can be put to good use in
building the foundation for communities that are safe,
comfortable and offer convenience to those who live
and work there.
• Sales by Network System Solutions
2011 2012
181.4 199.2 208.7
308.0
20142013 (FY)
(JPY Billion)
IFRS
U.S. GAAP
P.51-52
P.48-50, 55, 60
P.28 , 4 8
➤ WEB1MDS
: mds.ricoh.com/services/managed-document-services
➤ WEB2IT infrastructure services
: services.ricoh.com/services/it-infrastructure-services
➤ WEB3Collaboration (White Paper):
www.ricoh.com/about/company/technology/whitepaper/pdf/wp_ruc.pdf
➤ WEB4Future Cloud Services (White Paper):
www.ricoh.com/about/company/technology/whitepaper/pdf/wp_rcs.pdf