Qantas 2004 Annual Report Download - page 5

Qantas Annual Report 2004 3Spirit of Australia
The reorganisation involves three types of business:
International and Domestic Flying Businesses:
Qantas International;
Australian Airlines;
Qantas Domestic;
QantasLink; and
Jetstar;
Flying Services Businesses:
Engineering Technical Operations
and Maintenance Services; and
Airports and Catering; and
Associated Businesses:
Qantas Freight;
Qantas Holidays; and
Qantas Defence Services.
These businesses are supported by Qantas Business Services,
whose functions include information technology, property,
procurement and aviation health services. Qantas Business
Services will also allow businesses across the Qantas Group
to gain greater control over the quality and cost of centrally
provided services. Savings will be delivered through the
streamlining of internal systems.
Enhancing Security
During 2003/04, Qantas spent more than $190 million on
securing its passengers, employees and assets. This included
significant investment in new passenger, baggage and
freight screening equipment such as explosive trace
detection technology. An additional $96 million will be spent
in 2004/05 to introduce checked baggage screening at
Qantas owned and operated terminals.
Recent security initiatives include:
purchase of state-of-the-art security equipment;
process and performance improvements at passenger
screening points and increased guarding of our aircraft
and terminals;
enhanced staff training;
installation of security enhanced cockpit doors on all
Qantas Group jet aircraft;
the introduction of random explosive trace detection of
passengers and their carry-on luggage;
the enhanced screening of freight;
improved threat and risk assessment capabilities; and
enhanced background checks for staff and the re-issue
of identity cards.
Improving Environmental Performance
Qantas is continually seeking to improve its environmental
performance.
Environmental due diligence was carried out as part of the
acquisition and leasing of new work sites and facilities. Soil
and groundwater quality at various locations was regularly
monitored and reported. Project development work, such as
the design of new facilities, included a focus on energy and
water efficiency initiatives and sustainability principles.
Qantas extended its participation in airport noise abatement
committees in capital city and major regional ports across
Australia and worked closely with international agencies,
such as the International Air Transport Association and the
Association of Asia Pacific Airlines, on climate change
strategies and a balanced approach to noise management.
Data on waste management activities was collected and
analysed, which will assist with the development of realistic
and achievable targets and objectives in terms of waste
minimisation and recycling.
Qantas also became a key partner of Landcare Australia and
directly supported revegetation and tree planting projects in
a number of regional areas.
Our People
In February 2004, Air Transport World, the leading
international aviation publication, named Qantas ‘Airline of
the Year’. We take this opportunity to sincerely thank our
staff for their contribution to this year’s results and the
achievement of this award. Their professionalism and
dedication are essential factors in the success of the
Qantas Group.
Qantas today is one of Australia’s largest employers. Direct
employment has grown by more than 10,000 over the past
decade. Qantas now employs approximately 35,000 full-time
equivalent employees, including 2,800 pilots and other flight
crew, 6,900 cabin crew and 25,000 ground and
administration staff (which includes sales and support,
airports, freight, catering, engineering, technical operations
and maintenance services).
More than 33,000 Qantas employees are Australia-based,
a high percentage for any Australian company that operates
internationally and also high when compared with the
“home grown” employment levels of other international
airlines (Qantas’ five major international competitors employ
a total of around 1,000 people in Australia).
In August 2004, Qantas announced that it would pay a
$1,000 cash bonus to each eligible staff member in
recognition of their contribution to the Group’s record
2003/04 profit results.
PROVIDED MARKET CONDITIONS DO NOT DETERIORATE, THE QANTAS
GROUP BELIEVES IT CAN IMPROVE ON ITS 2003/04 RESULT IN 2004/05
AND PROTECT ITS REPUTATION AS AUSTRALIA'S NATIONAL CARRIER
AND ONE OF THE WORLD'S LEADING AIRLINES.