Qantas 2004 Annual Report Download - page 26

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The Qantas Group's domestic and international airport
operations provide a range of services to the Qantas Flying
Businesses and to other client airlines.
The Group's airlines fly to 60 city and regional airports in
Australia and 25 overseas airports across the international
and New Zealand domestic network.
Key developments for Qantas International Airports during
the year included:
the opening, with American Airlines, of new First and
Business Class lounges at Los Angeles Airport's Terminal 4
in September 2003. This followed the opening of new
international Qantas Club lounges in Sydney, Melbourne,
Singapore, Bangkok and Honolulu; and
the establishment of new airport operations in Mumbai
and Shanghai in readiness for the commencement of new
Qantas services to these ports.
In Australia:
the Qantas Group established a new wholly-owned
subsidiary, Express Ground Handling (EGH), in January
2004. EGH was set up to provide ramp and baggage
handling services to meet the cost, aircraft turn-around
time and utilisation requirements of Jetstar at Sydney,
Melbourne, Brisbane and Cairns airports;
Qantas confirmed itself as a partner with Adelaide Airport
Limited in the construction of a new $240 million
integrated passenger terminal in Adelaide. The multi-user
terminal will combine domestic, international and regional
operations in a new building adjacent to the current
international terminal. The project, which will initially
include 14 aerobridges, lounge facilities and a retail
centre, is currently scheduled for completion in late 2005;
and
Qantas Club lounges at Perth, Gold Coast and Canberra
airports were upgraded and improvements were made
to the public areas at Gold Coast Airport.
New self-service options have also been introduced to
streamline the customer experience before boarding.
These include:
QuickCheck self-service check-in for domestic e-ticket
customers travelling from Sydney, Melbourne, Brisbane
and Canberra. This can reduce check-in to less than 60
seconds and allows customers to view aircraft seat maps
and select available seats; and
same day return check-in allowing domestic customers
with carry-on baggage in Australia or New Zealand to
check-in for their return flight if they are returning within
12 hours of their departure flight.
Retail operations at domestic airports – particularly Sydney,
Melbourne and Brisbane – have become an integral part of
the travel experience for airline customers and airport
visitors. Alongside advertising opportunities, they represent
an important source of revenue. Qantas offers a range of
retail services at airport terminals – for example, the Qantas
Sydney Domestic Terminal (T3) features 26 retail outlets. Nine
new retail concepts were introduced into domestic terminals
in 2003/04
Highlight
Qantas Group Flying Businesses operate to 60 city and regional airports in Australia as well as
25 airports overseas. Two new destinations – Mumbai and Shanghai – are being added this year.
Airports
24 Qantas Annual Report 2004