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22 Qantas Annual Report 2004
Qantas Engineering Technical Operations and Maintenance
Services (ETOMS) has an established international reputation
for operational excellence and safety.
ETOMS employs nearly 6,000 people at major maintenance
facilities in Sydney, Melbourne, Brisbane and Avalon as well
as at line stations around Australia.
Services include:
engineering and maintenance services for aircraft engines
and components;
aircraft interior upgrades;
inventory management; and
training.
The safety of its people and Qantas Group and other
customer aircraft remains the number one priority for
ETOMS. A continued focus on occupational health and
safety resulted in significant reductions in workplace injuries
during the year. ETOMS also worked closely with aviation
regulatory bodies, maintaining a total commitment to
compliance and safety.
ETOMS is transforming its business to deliver world's best
practice for the Qantas Group with a reputation for top
quartile industry performance in its chosen operations.
Achieving this goal requires a structured continuous
improvement program to standardise processes in all
business units. The initiatives are underpinned by an
employee engagement program as well as investment
in leadership and management skills.
The Qantas Group's Sydney ETOMS facilities have
traditionally been responsible for handling the bulk of
Qantas' Boeing 747 and 767 aircraft fleet maintenance
needs, including airframes, avionics, components and large
engines. The Melbourne facility carries out the narrow-body
Boeing 737 fleet maintenance.
Work continued on an important extension of ETOMS' heavy
maintenance operations to a third Australian state – the
construction of a new world-class facility at Brisbane. This
operation will service the Qantas Group's Boeing 767 aircraft
and also have capacity to accept Airbus A330 aircraft. The
facility is expected to be completed by the end of 2004,
initially employing over 400 people.
In September 2003, a joint venture engine maintenance
business was established between Qantas and Patrick
Corporation – Jet Turbine Services (JTS). JTS acquired the
former Ansett engine maintenance facility near Melbourne's
Tullamarine Airport and will become a Centre of Excellence
for General Electric engines.
JTS will provide Qantas with high quality maintenance
services and world-class turnaround times at competitive
costs. The joint venture will also seek to add extra capacity
through additional business from other airlines and create
additional specialised engine maintenance jobs in Australia.
In November 2003, the refurbishment of Hangar 4 at Avalon
Airport was completed, leading to a doubling of capacity
and the creation of nearly 160 new jobs (rising to as many
as 300 by the end of 2006). ETOMS employs approximately
700 people at Avalon. The prime activity for the year at
Avalon was the progressive installation of the new
International Business Class Skybed sleeper seat in the
Boeing 747-400 fleet and cabin enhancements to
other fleets.
At the Sydney Jetbase, an existing Boeing 747-400 aircraft
hangar was upgraded. Using a revolutionary retractable
fabric door system, the enclosure of the nose shelter facility
will enable the housing of two aircraft at the same time,
provide efficiency benefits and an improved work
environment for ETOMS staff.
ETOMS also continued its investment in engineering and
maintenance training during the year. One hundred and
seventy apprentices were employed in the business under
a trade program that currently employs nearly
550 maintenance apprentices, ensuring that a well-trained
workforce is available to Australian aviation into the future.
As the Qantas Group's fleet expands with new types of
aircraft and engines, the commitment to an ongoing
apprenticeship program is integral to ensuring the fleet is
maintained to the highest standards in terms of reliability
and safety
Engineering Technical Operations
and Maintenance Services
THE QANTAS GROUP OPERATES ONE OF THE LARGEST AIRCRAFT
ENGINEERING
AND MAINTENANCE ORGANISATIONS IN THE ASIA-PACIFIC REGION.