EasyJet 2013 Annual Report Download - page 57

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55
www.easyJet.com
Strategic report
easyJet continues to achieve strong on-time
performance ensuring the majority of customers
arrive on time. This has been helped by the fact the
vast majority of customers now check in online and
an increasing number of customers travelling without
hold luggage which speeds movement through the
airport. easyJet continues to focus on smoothing the
seasonal peaks and troughs in customer satisfaction
by proactively managing the airport and in-flight
experience in our busiest periods.
Special assistance passengers
easyJet takes the welfare of all passengers
extremely seriously as it continues to work to
improve the travelling experience. This includes
the requirements of around 300,000 passengers
requiring special assistance. There have been
ongoing improvements to training for both ground
and air crew developed with the support of the
special assistance and disabled community.
easyJet works with several leading experts and
associations from across Europe. These include
the French association APAJH (Association pour
Adultes et Jeunes Handicapés), Age UK and
Mobility Schweiz International. A special advisory
group – the easyJet Special Assistance Advisory
Group (ESAAG) – chaired by the Right Honourable
David Blunkett MP continues to provide important
feedback and guidance. This covers the welfare,
requirements and trends around the special
assistance community.
ESAAG gave crucial feedback on the website,
the pre notification process, important new services
such as allocated seating, online check-in, the
easyJet app, and discussed important themes
such as eAccessbility, boarding processes, airport
services and in-flight requirements. An important
addition to the group has been representatives
from easyJet’s legal and operations units. With
the help of the advisory group, new mandatory
eLearning special assistance training has been
rolled out to all managers.
easyJet has also worked with them to raise awareness
of the challenges faced by passengers requiring
special assistance, including a presentation by
David Blunkett at easyJet’s headquarters. Practical
sessions have been used to further understand the
challenges faced by those with special needs.
HUMAN RIGHTS
Whilst easyJet does not have a specific human rights
policy at present, it does have policies that adhere to
internationally proclaimed human rights principles some
of which are summarised below. easyJet will give careful
consideration to whether a specific human rights policy is
needed in the future over and above our existing policies.
Equality
easyJet is an equal opportunities employer and actively
seeks to protect the right of all individuals to be free
from discrimination or harassment. To support this, fair,
objective and innovative employment practices are
used to ensure that all employees are protected from
discrimination and harassment and have an equal
chance to contribute and to achieve their potential.
easyJet is committed to the equal treatment of
all passengers. This commitment to protecting the
welfare of all passengers is supported by the advice
of stakeholders within easyJet and the continued
involvement of the easyJet Special Assistance
Advisory Group in policy and product development.
Freedom of association
easyJet recognises the right of all employees to freedom
of association and collective bargaining. The Company
seeks to promote a spirit of co-operation between all
employees, the management team, recognised trade
unions and representative bodies in order to promote
the success of the business. The airline constructively
engages with around 14 trade unions representing pilots,
cabin crew and engineers and eight representative
bodies covering information and consultation obligations
across various business areas and jurisdictions. There is a
structured schedule of meetings and negotiations with
each body which is proactively managed across each
community and group. The establishment of the
easyJet European Works Council, which consists of
representatives from across easyJet, also enables
progressive communication between all parties.
Trade union membership and representation is entirely
voluntary and, in recognition of this, easyJet ensures
that no employee is at a disadvantage by not being a
trade union member. easyJet ensures this by providing
other avenues for employee representation through the
relevant consultative or collective bargaining bodies.
Bribery and corruption
easyJet has a company-wide Anti-Bribery and
Corruption Policy. This requires compulsory Anti-Bribery
and Ethics training with an online examination for all
management and administration employees. As at
30 September 2013, this has been completed and
passed by all of the Executive Management Team
and 98% of senior management.
Political donations
easyJet works constructively with all levels of
government across Europe, the Middle East, Russia,
and North Africa, regardless of political affiliation.
easyJet believes in the rights of individuals to engage
in the democratic process, including making political
donations, however easyJet does not itself make any
political donations.