Westjet 2009 Annual Report Download - page 14

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12 WestJet 2009 Annual Report
WE GREW OUR NETWORK. 2009 was another year of growth for us. We took delivery of 10 new Boeing Next-Generation 737s, for a
total of 86. We revised our delivery schedule, providing additional fl exibility and smoothing out aircraft deliveries through to 2016. We
continued to strive to be one of the top North American airlines for on-time performance (the percentage of fl ights that arrive within
15 minutes of their scheduled time), completion rate (the percentage of fl ights completed vs. scheduled) and baggage ratio (the
number of delayed or lost baggage claims made per 1,000 guests). While these numbers are important to us, they’re even more
important to our guests because they mean a great fl ight.
12 WestJet 2009 Annual Report