Salesforce.com 2010 Annual Report Download - page 10

Table of Contents
• Enterprise Edition. Enterprise Edition is designed to meet the complex business needs of large organizations with many divisions or
departments. In addition to all of the functionality available in Professional Edition, Enterprise Edition offers customers:
• advanced CRM functionality, such as territory management that uses a rule-based territory assignment engine to categorize accounts and
users into territories, products, and schedules that track revenue and quantity by opportunities;
• multi-divisional sharing and permissions such as profile-based departmental security and sharing;
• workflow and business process control such as workflow automation tasks; and
• enterprise customization and integration tools that can support large-scale deployments, such as APIs for back-office integration that
enable companies to readily integrate Salesforce CRM with ERP applications and other data sources. Customers also have greater
flexibility and control to fully extend and customize our service by adding more custom applications, custom tabs, and/or custom objects.
• Unlimited Edition. Unlimited Edition is our most fully featured edition, with exclusive features available only in Unlimited Edition and bundled
add-on features included at a significant cost saving over the total price of the individual features. In addition to all of the functionality available
in Enterprise Edition, Unlimited Edition includes unlimited installations from the AppExchange, increased customization and extension
possibilities that customers can implement on their own, Premier Support with Administration and additional storage. In addition to Chatter
Unlimited Edition includes all the features of Chatter Plus.
Each of the editions described above entitles customers to our standard customer support services. For advanced customers with more complex business
needs, we provide additional levels of fee-based customer support.
In addition to the five editions, we continue to innovate and develop additional products and services as optional add-on subscriptions to better meet
different customers' needs.
Collaboration Cloud
We offer various collaboration cloud products such as Chatter, Chatter Plus, Chatter Mobile, Chatter Free and Chatter.com. Each of these products
provides a private and secure corporate social network for companies of all sizes. Chatter is a core attribute of our Force.com platform and its social
capabilities are an integral part of each of our service offerings.
Force.com Platform
The Force.com cloud computing platform, which is marketed under our Custom Cloud brand, enhances the attractiveness of our service, particularly to
enterprise customers. The Force.com platform provides a feature set and technology environment for building business applications, including data models
and objects to manage data, a workflow engine for managing collaboration of data between users, a user interface model to handle forms and other
interactions, and a Web services API for programmatic access and integration. The Force.com platform provides the tools and infrastructure required to:
• deploy our application service for CRM;
• customize and integrate existing enterprise software applications;
• create and deploy new business applications that are pre-integrated with our service and leverage the same user interface or customize the user
interface specific to customer requirements; and
• sample and deploy applications built by third parties from the AppExchange.
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