Salesforce.com 2009 Annual Report Download - page 4

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Table of Contents
FORWARD-LOOKING INFORMATION
This Annual Report on Form 10-K, including the section titled "Management's Discussion and Analysis of Financial Condition and Results of Operations"
("MD&A") in Item 7, contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities
Exchange Act of 1934. Forward-looking statements consist of, among other things, trend analyses, statements regarding future events, future financial
performance, our business strategy and our plan to build our business, the expenses associated with increasing our data center capacity, our anticipated
growth, trends in our business, new application service features, our strategy of acquiring or making investments in complementary businesses, joint ventures,
services and technologies, the effect of general economic and market conditions, sudden declines in the fair value of our investments in cash equivalents and
marketable securities, the effect of foreign currency exchange rate and interest rate fluctuations on our financial results, the potential availability of
additional tax assets in the future and related matters, the impact of expensing stock options, the sufficiency of our capital resources, and our strategy to be
the leading provider of CRM application services and the leading platform on which customers and partners build cloud computing applications, all of which
are based on current expectations, estimates, and forecasts, and the beliefs and assumptions of our management. Words such as "expects," "anticipates,"
"projects," "intends," "plans," "believes," "estimates," variations of such words, and similar expressions are also intended to identify such forward-looking
statements. These forward-looking statements are subject to risks, uncertainties and assumptions that are difficult to predict. Therefore, actual results may
differ materially and adversely from those expressed in any forward-looking statements. Readers are directed to risks and uncertainties identified below,
under "Risk Factors" in Item 1A and elsewhere in this report, for factors that may cause actual results to be different than those expressed in these forward-
looking statements. Except as required by law, we undertake no obligation to revise or update publicly any forward-looking statements for any reason.
PART I
ITEM 1. BUSINESS
Overview
We are a leading provider of enterprise cloud computing applications. We provide a comprehensive customer and collaboration relationship
management, or CRM, service to businesses of all sizes and industries worldwide and we provide a technology platform for customers and developers to build
and run business applications.
We were incorporated in Delaware in February 1999, and founded on the simple concept of delivering enterprise business applications via the Internet
or "cloud". Cloud computing refers to the use of Internet-based computing, storage and connectivity technology for a variety of different services. We
introduced our first service in February 2000. Since then, we have augmented our CRM service with new editions and enhanced features. We have also
introduced other enterprise cloud computing applications on our Force.com platform to customers and developers so they can build complementary
applications to extend beyond CRM. Additionally, we have introduced our AppExchange directory of enterprise cloud computing applications that are
integrated with our CRM service and in most cases have been developed on our platform by third parties.
Our principal executive offices are located in San Francisco, California and our principal website address is www.salesforce.com. Our office address is
The Landmark @ One Market, Suite 300, San Francisco, California
94105.
We designed and developed our offering to be an easy-to-use and intuitive solution that can be deployed rapidly, customized easily and integrated with
other software applications. We deliver our service through any of the market-leading Web browsers. Customers who use our CRM services and platform are
able to avoid much of the expense and complexity of traditional enterprise software development and implementations. As a result, our customers incur less
risk and lower upfront costs and benefit from increased productivity.
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