Qantas 2011 Annual Report Download - page 112

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THE QANTAS GROUP 110
Sustainability Statistics and Notes
SUSTAINABILITY REPORTING APPROACH
The Qantas Group continues to adopt an investor denition of
sustainability, which involves embracing opportunities and managing
risks to achieve sustainable growth in returns to shareholders. This
includes a commitment to managing and reporting on Environmental,
Social and Governance (ESG) performance.
This is the Group’s fth Sustainability Report, which is aimed at
a wide stakeholder audience including investors, employees,
customers, suppliers, government, nanciers and various special
interest groups. This information is supplemented by a dedicated
ESG section in the Qantas Data Book , which is specically
tailored to an investor audience.
The Group’s sustainability strategy is embedded in the Group’s
business strategy. The selection of content and key performance
indicators reects the approach of embedding sustainability within
the Group’s strategy and the focus on those indicators which
support the goal of sustainable growth in returns to shareholders.
As such, the Group has rened the selection of key performance
indicators to ensure they are aligned to its business strategy.
Key performance indicators in this Sustainability Report are divided
into the following categories:
. Safety and Health
. Customer
. People
. Environment
. Financial
. Community
While the Group continues to seek guidance from a range of voluntary
sustainability frameworks, such as the Global Reporting Initiative (GRI)
G. Sustainability Reporting Guidelines (www.globalreporting.org),
the approach of the Group’s sustainability reporting is to demonstrate
to stakeholders the integration of sustainability into the Group’s
strategy and operations. Where selected indicators match the
performance indicators recommended by GRI, a GRI indicator
reference is provided.
SUSTAINABILITY REPORTING SCOPE
The denition and scope of each indicator is provided in the
Denitions and Scopes section on pages  and .
Where sustainability information and performance statistics relate
exclusively to Australian operations, as a measure of scale,
approximately . per cent of employees (based on full-time
equivalents) are based in Australia.
FEEDBACK
Feedback on the sustainability information presented in the
Annual Report and the ESG section of the Qantas Data Book 
is encouraged. Please contact the Qantas Group by writing to
[email protected].
ASSURANCE
KPMG’s independent limited assurance report on the Sustainability
Statistics and Notes section can be found on page .