DHL 2014 Annual Report Download - page 31

Sending mail and parcels internationally
We carry mail and lightweight merchandise shipments across borders and provide in-
ternational dialogue marketing services. We oer international shipping services for
business customers in key European mail markets and by oering innovative products
we set ourselves apart from the competition. For example, we are developing inter-
national shipping solutions for consumers  in the growing e-commerce sector.
Our port folio also comprises consulting and services for all physical and digital dia-
logue marketing needs. Furthermore, we oer physical, hybrid and electronic written
communications for international business customers. Customers outside Germany
benet from our expertise and experience in order to do business successfully in the
German market.
e global market volume for outbound international mail was approximately
. billion in  (previous year: . billion). e decline in lightweight letters and
press products could only be compensated for in part by the increase in heavier items.
Our market share declined to .  compared with the previous year.
Worldwide portfolio of parcel and e-commerce services
At around , parcel acceptance points in Germany, we oer many innovative par-
cel services via over , retail outlets, , Paketshops, , Packstations and
around , Paketboxes. Our customers can choose whether they wish to receive their
parcels in the evening, on the same day or even as soon as possible. e new parcel
boxes allow parcels to be securely sent and received from home around the clock. We
help our business customers to grow their online retail businesses. Our shopping por-
tal, MeinPaket.de, provides small and medium-sized retailers with an additional sales
channel. On request, we can even cover the entire logistics chain through to returns
management. Weare developing the online food retailing segment at our online super-
market, Allyouneed.com, and our 2-Man-Handling oers a solution for delivering
furniture ordered online.
e German parcel market volume totalled around . billion in  (previous
year: . billion). We expanded our market share to .  (previous year: . ).
In the future, we intend to oer the experience we have gained in e-commerce in
Germany to many important markets around the world. In Europe, we have, to this end,
already connected more than , Paketshops, planned Packstations and introduced
six-day delivery in the Netherlands. Outside Europe, the well-established business of
Blue Dart Express in India will provide a foundation for further e-commerce services
in Asia. In the United States, we are increasingly developing into a service provider for
the e-commerce industry. We have expanded the existing shipping routes in and out
of the most important international markets, for example, from Germany, the United
Kingdom and the United States to China.
. International mail market
(outbound), 
Market volume: . billion
Source: company estimate.
15.1 % 
84.9 % Competition
. Domestic parcel market, 
Market volume: . billion
Source: company estimate.
43.0 % 
57.0 % Competition
Deutsche Post  Group —  Annual Report
25
Group Management Report — GENERAL INFORMATION — Business units and market positions