DHL 2014 Annual Report Download - page 117

CORPORATE GOVERNANCE REPORT
Annual Corporate Governance Statement pursuant to section a
of the Handelsgesetzbuch ( – German Commercial Code)
is Annual Corporate Governance Statement contains information about the main compo-
nents of Deutsche Post  Group’s corporate governance structure. ese include the
Declaration of Conformity by the Board of Management and the Supervisory Board, rele-
vant corporate governance practices that exceed legal requirements, the working methods
of the Board of Management and the Supervisory Board, the composition and working
methods of the committees, and the composition targets for the Supervisory Board.
Company in compliance with all recommendations of the German Corporate
Governance Code
In December , the Board of Management and the Supervisory Board once again
issued an unqualied Declaration of Conformity pursuant to section  of the AktG,
which reads as follows:
“e Board of Management and the Supervisory Board of Deutsche Post 
declare that the recommendations of the Government Commission German Corpor-
ate Governance Code in the version dated  May  /  June  have been com-
plied with since issuance of the Declaration of Conformity in December  and that
it is intended to comply with all recommendations of the Code in the version dated
 June  in the future.”
We also intend to implement the suggestions made in the Code, with one exception:
the Annual General Meeting will only be broadcast on the internet up to the end of the
Chief Executive Ocer’s address.
Specific corporate governance practices
Our guiding principle is “respect and results”: we expect our corporate governance to
rise to the challenge of achieving rst-class results every day whilst also considering the
needs of our employees, customers and investors.
Accepting corporate responsibility is integral to our Group strategy. We put our
knowledge and global presence to good use so as to make a positive contribution to
the environment, society and our business. We systematically include our stakeholders’
expectations and needs in our strategic decisions, develop sustainable solutions for our
customers and use our expertise in logistics to also address social issues. We concentrate
these eorts on environmental protection, disaster management and improving educa-
tional and employment opportunities. We also support voluntary activities under taken
by our employees. Our annual Group-wide Employee Opinion Survey has again revealed
high levels of continuing positive feedback. As in ,   of our employees partici-
pated in the survey.
Furthermore, the annual private customer survey conducted by the Kunden monitor
Deutschland independent market study conrmed that customer satisfaction remains
high at  . We achieved excellent results in transit times for letters sent within Germany,
thus exceeding the statutory requirement of   for next-day letter deliveries by a wide
margin. According to surveys conducted by the quality research institute Quotas,   of
the letters received during our daily opening hours and before nal post box collections
were delivered the next day.
dpdhl.com/en/investors
Employees, page 
Deutsche Post  Group —  Annual Report
111
Corporate Governance — MANDATES — Mandates held by the Board of Management —
Mandates held by the Supervisory Board — CORPORATE GOVERNANCE REPORT