DHL 2014 Annual Report Download - page 102

protect against complete system failures. In addition to third-party data centres, we
operate central data centres in the Czech Republic, Malaysia and the United States. Our
systems are thus geographically separate and can be replicated locally.
We limit access to our systems and data so employees can only access the data they
need to do their jobs. All systems and data are backed up on a regular basis and critical
data are replicated across data centres.
All of our soware is updated regularly to address bugs, close potential gaps in
security and increase functionality. We employ a patch management process – a dened
procedure for managing soware upgrades – to control risks that could arise from out-
dated soware or from soware upgrades.
Based on the measures described above, we estimate the probability of experien cing
a signicant  incident with serious consequences as very unlikely.
Our - products – rst and foremost -Postbrief – come with our pledge of
security and data protection. In , the associated platform was re-certied by the
German Federal Oce for Information Security in accordance with its standards for
-Grundschutz in a seamless continuation of the previous certication. In addition,
the  certication from  Informationstechnik GmbH pursuant to the criteria
for trusted site privacy is still valid. is conrms compliance with the legal standards
and applicable data protection regulations.
Opportunities and risks arising from human resources
As a mail and logistics services group, it is particularly important that we have qualied
and motivated employees in order to achieve long-term success. However, demographic
change could lead to a decrease in the pool of available talent in various markets. To
minimise the risk of failing to acquire a sucient number of qualied employees, we
have implemented various measures designed to motivate, commit, develop and pro-
mote our employees.
We use Strategic Resource Management to address the risks arising from an aging
population and the capacity shortages that may result from changing age and social
structures. e experience gained is used to continuously improve this analysis and
planning instrument. e Generations Pact agreed with trade unions in Germany also
contributes to taking advantage of the career experience of employees for as long as
possible whilst at the same time oering young people a career perspective.
Possible increases in both chronic and acute disease pose another risk to sustain-
ing business operations. For example, an infectious disease such as Ebola that initially
strikes only locally can quickly have a global impact when spreading via networked trade
routes and global trac ows. We are responding to this risk with a systematic health
management programme and cross-divisional co-operation.
Employees, page 
Employees, page 
Health and safety, page 
Deutsche Post  Group —  Annual Report
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