DHL 2014 Annual Report Download - page 27

GENERAL INFORMATION
Deutsche Post  Group is the world’s leading mail and logistics services provider. The
Deutsche Post and  corporate brands represent a one-of-a-kind portfolio of logistics
 and communications (Deutsche Post) services. We provide our customers with both
easy-to-use standardised products as well as innovative and tailored solutions ranging
from dialogue marketing to industrial supply chains. More than , employees in over
countries and territories form a global network focused on service, quality and sustain-
ability. With programmes in the areas of environmental protection, disaster management
and education, we are committed to social responsibility.
Business model and organisation
Four operating divisions
Deutsche Post  is a listed corporation domiciled in Bonn, Germany. e Group is
organised into four operating divisions, each of which is under the control of its own
divisional headquarters and subdivided into business units for reporting purposes.
We are the only provider of universal postal services in Germany. Our Post -
eCommerce - Parcel division handles both domestic and international mail and we are
specialists in dialogue marketing, nationwide press distribution services and all the elec-
tronic services associated with mail delivery. Outside Germany, we also oer domestic
parcel services in other markets and we are constantly expanding our portfolio of
cross-border parcel and goods shipping services.
Our Express division oers time-denite courier and express services to business
and private customers in more than  countries and territories, the most compre-
hensive network in the world.
Our Global Forwarding, Freight division handles the transport of goods by rail,
road, air and sea, with services extending from standardised container transport to
highly specialised end-to-end solutions for industrial projects and solutions tailored
to specic sectors.
Our Supply Chain division delivers customised logistics solutions to its customers
based on globally standardised modular components including warehousing, transport
and value-added services. Moreover, through Williams Lea, we oer specialised Busi-
ness Process Outsourcing  and marketing communications solutions tailored to
customers’ needs.
We consolidate the internal services that support the entire Group, including
Finance, , Procurement and Legal, in our Global Business Services . is allows
us to make even more ecient use of our resources whilst reacting exibly to the rapidly
changing demands of our business and our customers.
Group management functions are centralised in the Corporate Center.
Glossary, page 
Deutsche Post  Group —  Annual Report
21
Group Management Report — GENERAL INFORMATION — Business model and organisation