DHL 2014 Annual Report Download - page 19
Download and view the complete annual report
Please find page 19 of the 2014 DHL annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9 -
10 -
11 -
12 -
13 -
14 -
15 -
16 -
17 -
18 -
19 -
20 -
21 -
22 -
23 -
24 -
25 -
26 -
27 -
28 -
29 -
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
 |
 |
programmes, whereas margin pressure and transformation costs had a noticeable impact on the
Global Forwarding, Freight division. Overall, we achieved positive results and our shareholders
should benet from this. At the Annual General Meeting we shall propose a dividend of .
pershare for . Forecasts for indicate that the global economy will continue to experience
regional variations and only demonstrate moderate growth on the whole. We expect consolidated
to reach . billion to . billion in nancial year . e Post - eCommerce - Parcel
division is likely to contribute at least . billion to this gure. Compared with the previous year,
weexpect anadditional improvement in overall earnings to . billion to . billion in the
divisions. eCorporate Center / Other result is projected to remain at around −. billion.
eearnings forecast that we presented for remains unchanged.
“We reached the targets
weset for 2014.”
WE HAVE COMMITTED PEOPLE. More than , people work for Deutsche Post
Grouparound the world. at makes us one of the largest employers and trainers – a responsibility
of which I am more than conscious. For this reason, I am all the more pleased that it’s not only
ourcustomers who are increasingly satised with our performance, it’s also our employees. We
systematically survey our employees across the entire Group on an annual basis. During the past
sixyears, favourable answers to the key performance indicator, Employee Engagement, has risen
from to . Our employees are not only committed to their workplace, but to their commu-
nities as well. e high number of participants in our annual Global Volunteer Day demonstrates
their deep commitment to voluntary work. It is also wonderful to see our employees donate to
helptheir colleagues in need.
WE SERVE A GREATER PURPOSE. Everything we do brings people closer together − through
mail and parcel deliveries, express shipments, goods transported by road, rail, air and ocean,
andthe warehouses we operate. We connect people, and in doing so, improve their lives. is is
ourcommitment – no more and no less. Indeed, it’s one of the many reasons why I’m proud of
Deutsche Post Group.
Deutsche Post Group — Annual Report
To our Shareholders 15