DHL 2001 Annual Report Download - page 98
Download and view the complete annual report
Please find page 98 of the 2001 DHL annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88 -
89 -
90 -
91 -
92 -
93 -
94 -
95 -
96 -
97 -
98 -
99 -
100 -
101 -
102 -
103 -
104 -
105 -
106 -
107 -
108 -
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
 |
 |
The high-growth cards market
The guaranteed cover for eurocheques was abolished at the end of 2001, boost-
ing the importance of card-based payments. Today,we are already a full-service
provider in this area and a major card issuer, with more than five million credit,
EC and customer cards in circulation.We also offer our approximately 400,000
corporate customers settlement of card-based payments for all card systems
from a single source. To help us do this, we established a joint venture with US
company First Data Merchant Services, the world’s largest credit card proces-
sor, in September 2001.
Retail outlets – a unique customer access channel and a broad product offering
Around three-quarters of Postbank’s business transactions take place at its
almost 13,000 retail outlets. This comprehensive outlet network provides two to
three million customers across Germany with access to the Group’s extensive
product offering every day.
We want to continue improving the efficiency of the outlet network by using
it increasingly as a sales channel for third-party products and services. Today,
our retail outlets already provide telecommunication services and products and
electricity supply contracts. In future, the range will include additional services –
particularly those associated with a change of address.Other services currently
being planned include municipal registration facilities, vehicle registration or
Pay-TV. This means that our customers will be able to do more than just apply
to have their mail forwarded or find information on moving house. In future
they will be able to buy a wide range of products for many areas of everyday life
in the comfort of one of our retail outlets which will thus become a one-stop-
shopping address.
In order to intensify our sales activities, around 20,000 sales staff and 3,300
consultants have received extensive training on 44,000 training days.
98