DHL 2001 Annual Report Download - page 94

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94
The FINANCIAL SERVICES Corporate Division comprises Postbank and the
Pension Service. The latter handles pension payments for the statutory pension
and accident insurance funds as well as for various occupational pension pro-
viders. The retail outlets are included in this corporate division’s organizational
structure.
Consolidation pressure is growing
The pressure on markets for financial services has continued to grow.As Ger-
many’s financial sector has experienced relatively little consolidation in com-
parison with the rest of the world, shakeouts were particularly evident on the
German market. Small financial service providers have merged to form larger
units.A growing number of bancassurance providers are emerging, offering
insurance services in addition to traditional banking products. Competition
among online brokers was particularly tough due to the global economic down-
turn. Some providers have now disappeared from the market.
We are well prepared for the stiffer competitive environment. Today,Postbank
is already offering its customers the full range of banking products: from pay-
ments through loans and investments to leasing. Postbank’s offering also includes
insurance.As a multi-channel bank, our customers can reach us in different
ways: in person in our retail outlets or on the telephone, in writing by letter and
electronically via the Internet.
FINANCIAL SERVICES Corporate Division
2001 2000 Change
in %
*In line with the accounting policies applied by industrial companies, the revenue presented here includes the entire interest and
commission income, irrespective of the refinancing costs or commission expenses.
FINANCIAL SERVICES Corporate Division*
Revenue and income
from banking transactions in €m 7,604 7,990 -4.8
Profit from operating activities (EBITA) in €m 522 505 3.4
Investments in €m 215 289 -25.6
Segment assets in €m 136,117 130,130 4.6
Employees
calculated as FTEs,
excluding trainees as of Dec. 31 11,245 11,299 -0.5