DHL 2001 Annual Report Download - page 79
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79
Outlook
Our focus will continue to be on expanding the high-
growth business-to-busi-
ness segment. Products will be more specifically tailored
to target groups by way
of the restructuring of our business customer portfolio and additional indus-
try-specific solutions. These developments will be helped along by additional
Internet-based products and services.
We also intend to expand our international range of products and services.
Moreover, we transferred the marketing, sales, production procurement, finan-
cial control and IT functions of the Business Division Express Germany into a
separate subsidiary as of January 1, 2002. The aim here is to operate in a more
effective and customer-oriented manner than ever before.
In the Business Division Express Europe, we will complete the integration
of the companies acquired in previous years by 2002. Because of our European
focus, we will now concentrate on harmonizing our production processes and
services.
We will expand and optimize our global network in the Business Division
Global Mail and plan to open additional sales offices in Europe, while also
increasingly exploiting cross-selling potential with other corporate divisions.
The cooperation between the Business Divisions Worldwide Express and
Express Europe will be intensified with regard to joint utilization of the logis-
tical network, including warehouse and transshipment capacity. On the whole,
we will eliminate existing product overlaps with DHL and at the same time use
Deutsche Post World Net’s marketing network for DHL products and vice versa.
Corporate Divisions
Express