DHL 2001 Annual Report Download - page 56

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Q: Dr. Zumwinkel, Deutsche Post World Net’s Annual Report for 2001 has the thread
of “integration” running through it. What exactly does that mean?
“Integration is one of the most important tasks facing us today so that we can
shape the future of our company. It has both an inward and an outward com-
ponent: on the one hand we’re completing the integration of our recent acqui-
sitions into the Group; and on the other hand it’s about meeting the global
and increasingly complex demand for logistics services with our offerings, so
that we can satisfy our customers’ every need.A simple example: a customer
requires broad-based logistics support. Our offering includes order processing,
warehouse management, transport, distribution and complete financing –
which adds up to five individual services integrated into a single offering. The
customer can get all this from a single source – from Deutsche Post World Net.
We can do all this because we have the expertise and the capacity within our
Group.”
Q: Is this the future of logistics: customers focusing their requirements on a single
provider?
“It won’t always be just one provider, but the trend is leading to fewer, qualified
companies. We’ve set ourselves the goal of becoming our customers’ partner
for global logistics.We already made acquisitions with this objective in mind in
recent years. The integration of individual services simultaneously requires
integration between our corporate divisions. So in one case, we have the Group
companies DHL and Postbank working on a joint project for our client Fiat
Auto.And in another we have our logistics subsidiary Danzas and the Business
Division Express Europe working together for our international client IBM.
56
Dr. Klaus Zumwinkel on the subject of integration