DHL 2001 Annual Report Download - page 66
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66
Profit remains high
Profit from operating activities (EBITA) amounted to €1,960 million, a decline
of only 2.2% over the previous year. The main reason for the decrease was the
rise in operating expenses by 1.2% (up €41 million to €3,538 million) in line
with the general increase in prices. In view of the difficult conditions in the year
under review, due also to the weak economy, the anthrax problem and the early
onset of winter, this is a good result.
Investments boost automation
Once again, in 2001 we improved the technical standard of the equipment in
our 83 mail sorting centers and increased the degree of automation to 87%,up
from the already high level of 85% last year. This figure ranks very highly in
international comparisons. In the year under review, we optimized the reading
techniques used in carrier sequence barcode sorters to achieve an increase in
sorting quality.
This corporate division’s investments in the year under review declined by
around €120 million. The reason for this development was the implementation
of the Retail Outlet Concept 2000 for the purpose of modernizing the outlet
network.
Continued high quality in mail delivery
Technischer Überwachungsverein (TÜV) Rheinland again audited and certified
letter transit times in 2001. Its conclusion was that Deutsche Post World Net
delivered 95% of letters to their recipients one day after mailing in the year under
review.
In terms of addressed advertising mail, we were able to shorten transit times
considerably compared to last year. Whereas in the prior year 94% of these
mailings were delivered to recipients four days after they were handed over to
Deutsche Post, 96% of mailings met this standard in 2001. This provides our
business customers with an increased level of planning reliability. For example,
business customers can find out exactly when they must increase staff levels in
their call centers following the mailing of advertising mail.
17.1%2000
16.7%
2,004
1,9602001
in €m
EBITA and return on sales