DHL 2001 Annual Report Download - page 70
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Scotland. In the west of the country, south of the peace
of the mist-shrouded Highlands and the secrets of centuries-
old castle ruins lies one of the most advanced industrial
plants in the world. In Greenock, around 4,000 employees of
US corporation IBM produce computers for the whole of
Europe – around 15,000 truckloads a year. It takes a touch
of logistical genius to safely deliver these sensitive pieces of
equipment to customers without delay. It’s a job that only a
professional could do. Just one year ago IBM still had 60
different distribution partners, which cost time, money and
nerves. Now it solely relies on Deutsche Post World Net.
This is only made possible by the smooth interplay of a
complex service mechanism, that integrates many Group
sub-
sidiaries: for example in its Business Division Express Europe,
Deutsche Post World Net developed a tailored
concept for
IBM, which was then implemented as an end-to-end service
chain together with Danzas. In turn, the Danzas Business
Unit Eurocargo handles all of IBM’s logistics together with
its British partner Securicor Omega Euro Express.