DHL 2001 Annual Report Download - page 89

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89
Outlook
The LOGISTICS Corporate Division with its excellent market position, broad
product range and international customer base, has set its course toward fur-
ther growth.
We anticipate that the LOGISTICS Corporate Division will continue to
develop positively in 2002 despite the continuing weakness in the economy.
The key to the future of the logistics market is supply chain management
(SCM). SCM is defined as customized solutions that cover all processes along
the entire supply chain and optimally synchronize incoming and outgoing
flows of goods and warehousing. In line with this trend, we implemented a
customer relationship management system which enables us to provide each
of our customers with a single point of contact to handle all of their logistics
requirements.
Corporate Divisions
Logistics