Aviva 2009 Annual Report Download - page 76

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Aviva plc Corporate responsibility continued
Annual Report and Accounts 2009
Accounting for Sustainability
We also report our performance using Accounting for
Sustainability’s connected reporting framework, which
integrates financial and non-financial data to provide a
comprehensive picture of our impacts. We were one of the first
companies to help develop the framework and have used this
approach for environmental reporting in our Annual Report
and Accounts since 2007. This year we have extended the use
of the framework further by adding customer and community
investment indicators.
We have reported the following indicators:
(i) Greenhouse gas emissions
(ii) Waste
(iii)Resource usage
(iv)Customer advocacy
(v) Investing in communities
i) Greenhouse gas emissions
Direct company impacts
Cashflow performance
CO2 emissions: Total cost of offsetting 105% of our global CO2
emissions – 104,351 tonnes in 2009 – was in the region of
£620,000. These CO2 emissions offset on a retrospective basis
compensate for the carbon output of our consumption of non-
renewable sourced electricity, fugitive emissions from air-
conditioning system gases, gas and oil from buildings and
business travel.
We incur up to a 2% premium when purchasing renewable
electricity in countries where the benefit of the related zero or
reduced emissions are granted to the purchasing company. At
the end of our current main UK electricity contract in July 2010
we will no longer pay a premium for zero emission electricity in
the UK. Currently 64% (
2008: 65% ) of our electricity worldwide
is purchased from zero emission sources.
Other significant emissions: Our operations do not generate
material quantities of any other significant greenhouse gases;
however we are beginning to measure and report on our
fugitive emissions in line with the Defra Voluntary Reporting
Guidelines on GHG for Companies.
Aviva’s CO
2
emissions 000 tonnes
CO
2
tonnes CO
2
offset CO
2
tonnes per employee
2.8
120 2.4
60
80
100
1.2
1.6
2.0
40 0.8
20
,048 5,400 5,400 7,002
0.4
7,002 2,791 2,791 4,351 4,351
0
64 12 12 12 12 12 12 10 10
0
05 06 07 08 09
Aviva plc – operational carbon footprint covering 100%
of employees
GHG Emissions data from 1 Jan 2009 to 31 Dec 2009
Baseline
Tonnes CO2e 2009 2008 year 2006
Scope 1 42,224 61,886 52,847
Scope 2* 81,994 88,712 90,591
Scope 3 30,508 26,409 21,952
Gross CO2 emissions* 154,726 177,077 165,390
absolute CO2 footprint 104,351 122,791 125,400
Carbon offsetting (109,568) (132,000)
Total net emissions (5,217) (6,139) (6,600)
* Data according to Defra guidelines ie UK electricity rated as grid average but renewable
recognised in other countries
Scope 1 – operational emissions from owned sources eg gas, vehicle fleet as part of
product/service.
Scope 2 – operational emission from non-owned sources eg electricity.
Scope 3 – business activity emissions from non-owned sources – eg business travel
Performance, strategy and targets
In 2009, our total CO2 emissions decreased with 26 of our
28 businesses reporting consistently on their footprint and
applying practices to reduce their emissions. These have been
achieved by using technologies to dematerialise the carbon in
the way we work, changing behaviours, and by purchasing zero
emission and renewable electricity. Through our divestment in
AutoWindscreens, AGS and Aviva Australia, our footprint
reduced by 12,740 tonnes.
Our telepresence facilities were used for 1,030 meetings
in 2009, a total of 4,927 meeting hours. Over the same period
our air kilometres (km) reduced by 20% from 105 million km
to 84 million km. Our telepresence sites are reaching optimal
utilisation so we have begun to investigate other desktop video
communication technologies to meet the everyday demands
of the business. For the first time we ran a virtual HR and CR
conference using webex facilities, replacing the traditional
‘venue’ format and reducing costs and emissions associated
with air travel. Held over five weeks, a total of 1,650 attendees
joined sessions during the 50-hour conference, using 2,475
webex hours. The conference enabled us to reach the entire
global HR and CR community at a significant reduction in cost
on previous events and this format is now being considered
by other functions in Aviva.
The energy-related consumption of our UK data centres
was included in the outsourcing contract. We put what we
think is the first green service level agreement into place with
an onus on our outsourcing partners to report performance in
terms of energy efficiency, target setting, and standards of
equipment used must sign up to the EU Code of Conduct for
Data Centres. Our focus on IT, being an enabler to carbon
reduction, and the more efficient use of energy in the ICT area
will continue this year as well as use of new technologies with
a longer return on investment to help us continue to meet our
annual and long-term carbon reduction targets.
In August 2009, we became the first insurance company
to gain accreditation to the Carbon Trust Standard. This
provides further independent assurance that we have reduced
our emissions and, along with installation of Automated Meter
Readers, it means that our operations have met the early action
metrics in respect of the UK government’s Carbon Reduction
Commitment Energy Efficiency Scheme.
The fuel consumption of the RAC fleet has reduced from
10.3 million litres to 9.1 million litres, a reduction of 11.6%.
This is due in part to the economic downturn, the use of more
accurate satellite navigation systems in the vehicles and more
technical staff in the call centres to talk customers through
simple repairs. This means they can continue their journey