Aviva 2009 Annual Report Download - page 326

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Aviva plc Shareholder services continued
Annual Report and Accounts 2009
— Report the matter to the FSA either by calling 0300 500
5000 (calls should cost no more than 01 or 02 UK-wide
calls, and are included in inclusive mobile and landline
minutes). If calling from overseas, please dial +44 20
7066 1000 or visit www.moneymadeclear.fsa.gov.uk
— If the calls persist, hang up.
More detailed information on this can be found on the
FSA website www.moneymadeclear.fsa.gov.uk
Online Shareholder Services Centre –
www.aviva.com/shareholderservices
The online shareholder services centre has been designed
to meet the specific needs of our shareholders, preference
shareholders and our American Depositary Receipt (ADR)
holders and includes features to allow you to manage your
holding in Aviva easily and efficiently.
Within the online centre you will be able to find our
current and historic ordinary and ADR share prices,
sharedealing information, news, updates, and when
available, presentations from the Group Chief Executive.
You will also be able to download an electronic copy of
any current and past reports. There is also a range of
frequently asked questions on holding ordinary shares,
preference shares and ADRs in Aviva, which include
practical help on transferring shares, dealing facilities
and updating personal details.
Alternative format
If you would like to request a copy of our reports in an
alternative format, for example, braille or audio, please
contact our Registrar, Equiniti, by calling 0871 384 2953*.
Form 20-F
Aviva is a foreign private issuer in the US and as such is
subject to the reporting requirements of the US Securities
and Exchange Commission (SEC). Aviva files its Form 20-F
with the SEC, copies of which can be found at
www.aviva.com/reports
Managing your shareholding
If you have any queries regarding your shareholding in Aviva
please contact our Registrar, Equiniti. Please quote Aviva plc,
as well as the name and address in which the shares are
held, and your Shareholder Reference Number, which you
will find on your latest dividend stationery.
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Telephone:
0871 384 2953*
[phone] (for callers outside of the UK)
Email: [email protected]
* Calls to 0871 numbers are charged at 8p per minute from a BT landline. Charges from
other telephone providers may vary. Lines are open from 8.30am to 5.30pm, Monday
to Friday.
Internet sites
Aviva owns various internet sites, most of which interlink with
each other:
Aviva Group
www.aviva.com
UK Long-term savings and general insurance
www.aviva.co.uk
Asset management
www.avivainvestors.com
Aviva worldwide internet sites
www.aviva.com/websites
Other useful links for shareholders:
Aviva Shareholder Services Centre
www.aviva.com/shareholderservices
American Depositary Receipt holders
www.aviva.com/adr
Aviva preference shareholders
www.aviva.com/preferenceshares
Dividend information
www.aviva.com/dividends
Annual General Meeting information
www.aviva.com/agm
Electronic voting for Annual General Meeting†
www.aviva.com/agm
Aviva Share Price
www.aviva.com/shareprice
† This service will only be available until 48 hrs before the 2010 Annual General Meeting.
American Depositary Receipts (ADRs)
Aviva’s ADRs are listed on the New York Stock Exchange and our
stock is traded as American Depositary Shares (ADS). Aviva
maintains a Level II ADR facility in the US, with each ADS
representing two (2) Aviva plc ordinary shares. Aviva has a
sponsored ADR facility administered by Citibank, NA. Any queries
regarding Aviva ADRs can be directed to Citibank by post,
telephone or email.
Citibank Shareholder Services
PO Box 43077
Providence, Rhode Island
USA 02940-5000
Email:
[email protected]
Telephone:
+ (1) 877 248 4237 (toll free for callers within the US)
+ (1) 781 575 4555 (for callers outside of the US)
Fax inquiries:
+ (1) 201 324 3284
For information about Aviva’s ADR programme, please go to
www.citi.com/dr for additional reference.