Nordstrom 2002 Annual Report Download - page 3

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Please find page 3 of the 2002 Nordstrom annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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quality
experience
Our focus at Nordstrom is simple—take care of
the customer and offer a wide selection of quality,
distinctive merchandise at fair prices every day.
It is this commitment that ultimately drives sales
and results. Everything we do, directly or indirectly,
supports our focus on our customers. And our
story always begins with our people…
The saying goes, “It’s the little things that count.”
We’d like to add—it’s the big ones too. In fact, it all counts when
it comes to customer satisfaction.