LensCrafters 2014 Annual Report Download - page 51

Planning and professional
development
2014 was a year marked by further development and
consolidation, as well as widespread dissemination,
of the strategies and initiatives related to Professional
Requirements Planning and Technical and Managerial
Career Development, already successfully adopted
by the Group in 2013 with the primary objective of
meeting the growing leadership requirements.
In support of a now structured and shared process
of Talent Management and Leadership Planning,
allowing continuous identification and promotion
of those who demonstrate the potential to take on
increasing responsibilities within the organization,
it was therefore decided to establish a Leadership
Development Program dedicated to the most talented
leaders in the organization in all group locations, called
the Pipeline Program. This program, with global reach
and total duration of one year, involves participants
in four different training events which, leveraging
different learning methods, develop the issues of
leadership, innovation and global branding, allowing
participants from around the world to meet in different
international locations, from London to Palo Alto, from
Singapore to Milan.
Continuous Feedback
and Dialogue of Value
From the excellent results obtained by the organization
in the second edition of the internal satisfaction
survey in 2013 and leveraging the areas of opportunity
emerging on that occasion, it was decided to work
on the development and promotion of the Feedback
culture with a view to continually strengthening and
maturing the relationship between managers and their
staff. Thanks to the commitment of the top management
and effective synergy with the HR functions in each
geography and business unit, the ability to establish a
regular Dialogue of Value with their staff has become
part of the performance objectives of our managers.
The tool that Luxottica has chosen to measure the
dissemination of the feedback culture within the
company is the Pulse Survey, an online questionnaire
sent to all employees on a quarterly basis. Through
this questionnaire, each respondent can express his/
her involvement or otherwise in a dialogue of value
with his/her line manager in the previous 90 days. It
should be noted that the use of this tool, both in terms
of participation and number of positive responses, has
recorded a steady percentage increase, starting from
the time of its first launch in April 2014. During the last
Pulse Survey, which took place during the last quarter of
the year, as many as 82% of respondents said they had
had a dialogue of value with their managers in the three
previous months.
The achievement of this result, fruit of an important
change into the management process, was made
possible by the numerous training activities
implemented at all levels within the organization, in all
geographies and in all business units, with the objective
of involving each employee in the proactive construction
of the fundamental skills in order to provide and receive
feedback and strengthen the Dialogue of Value culture.
Among the different activities undertaken (ad hoc
workshops, video tutorials, conversation cards to be
used during manager-subordinate meetings, etc.), the
Coaching Academy consists of an international training
program addressed to senior managers, in order
for them to continue to grow in their role, becoming
ambassadors of the Dialogue of Value, focusing on their
own leadership style and enriching it with advanced
managerial skills.
In addition to numerous programs developed locally, in
2014 Luxottica launched a global innovative tool aimed
at generating a common feedback language, the so-
called Connect online platform. This platform, created
in order to provide a quick and easy self-learning tool,
has so far reached more than 2,700 people in the Group.
This marked attention to Feedback will be maintained
in 2015, consolidating existing tools and introducing
new ones, with the clear objective of learning to
communicate in an open, honest and respectful
manner, making Feedback and the Dialogue of Value
part of Luxottica‘s DNA.
2.7 
49