Salesforce.com 2008 Annual Report Download - page 18

Table of Contents
Employees
As of January 31, 2009, we had 3,566 employees.
We believe our future success and growth will depend on our ability to attract, motivate and retain qualified employees in all areas of our business.
None of our employees is represented by a labor union. We consider our relationship with our employees to be good. However, we face competition for
qualified employees, and we expect to face continuing challenges in recruiting and retention.
Available Information
You can obtain copies of our Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings with the SEC, and all
amendments to these filings, free of charge from our Web site at http://www.salesforce.com/company/investor/sec-filings/ as soon as reasonably practicable
following our filing of any of these reports with the SEC. You can also obtain copies free of charge by contacting our Investor Relations department at our
office address listed above.
ITEM 1A. RISK FACTORS
The risks and uncertainties described below are not the only ones facing us. Other events that we do not currently anticipate or that we currently deem
immaterial also may affect our results of operations and financial condition.
Risks Related to Our Business and Industry
Defects or disruptions in our service could diminish demand for our service and subject us to substantial liability.
Because our service is complex and we have incorporated a variety of new computer hardware and software, both developed in-house and acquired
from third party vendors, our service may have errors or defects that users identify after they begin using it that could result in unanticipated downtime for our
subscribers and harm our reputation and our business. Internet-based services frequently contain undetected errors when first introduced or when new versions
or enhancements are released. We have from time to time found defects in our service and new errors in our existing service may be detected in the future. In
addition, our customers may use our service in unanticipated ways that may cause a disruption in service for other customers attempting to access their data.
Since our customers use our service for important aspects of their business, any errors, defects, disruptions in service or other performance problems with our
service could hurt our reputation and may damage our customers' businesses. If that occurs, customers could elect not to renew, or delay or withhold payment
to us, we could lose future sales or customers may make warranty claims against us, which could result in an increase in our provision for doubtful accounts,
an increase in collection cycles for accounts receivable or the expense and risk of litigation.
Interruptions or delays in service from our third-party data center hosting facilities could impair the delivery of our service and harm our business.
We currently serve our customers from a third-party data center hosting facility located on the west coast of the United States and we plan to begin to
serve some customers from a third-party data center hosting facility located on the east coast of the United States. Additionally, we plan to begin serving
customers from a new data center hosting facility we will be opening in Singapore in fiscal 2010. Any damage to, or failure of, our systems generally could
result in interruptions in our service. As we continue to add capacity in our existing and future data centers, we may move or transfer data. Despite precautions
taken during this process, any unsuccessful data transfers may impair the delivery of our service. Further, any damage to, or failure of, our systems generally
could result in interruptions in our service. Interruptions in our service may reduce our revenue, cause us to issue
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