Salesforce.com 2008 Annual Report Download - page 12

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Table of Contents
Force.com Cloud Computing Platform
The Force.com cloud computing platform enhances the attractiveness of our service, particularly to enterprise customers. The Force.com platform
provides a feature set and technology environment for building business applications, including data models and objects to manage data, a workflow engine
for managing collaboration of data between users, a user interface model to handle forms and other interactions, and a Web services API for programmatic
access and integration. The Force.com platform provides the tools and infrastructure required to:
• Deploy our application service for CRM
• Customize and integrate existing enterprise software applications
• Create and deploy new business applications that are pre-integrated with our service and leverage the same user interface or customize the user
interface specific to customer requirements
• Sample and deploy applications built by third parties from the AppExchange
The AppExchange
We offer the AppExchange, an online directory that provides customers a way to browse, test-drive, share, and install applications developed on our
Force.com platform. Partners and developers can offer their applications on the AppExchange directory. This directory gives our users a way to find and
install applications to expand their use of the Force.com platform to areas that are complementary to or extend beyond CRM.
When installing an enterprise cloud computing application built by a third-party partner or developer, customers authorize the third-party provider
access to their data. Because they are built, managed and provisioned by third parties, we do not warrant the functionality, security and integrity of the data
transmission or processing.
Professional Services
We offer consulting and implementation services and training that complement our enterprise cloud computing CRM application service.
Consulting and Implementation Services
We offer consulting and implementation services to our customers to facilitate the adoption of our enterprise cloud computing CRM application and
platform services. Consulting services consist of services such as business process mapping, project management services and guidance on best practices in
using our service. Implementation services include systems integration, technical architecture and development, configuration and data conversion as well as
developing and delivering customized education programs for our customers. Most of our consulting and implementation engagements are billed on a time
and materials basis. For many of our small and medium-sized business customers, we also offer for a fixed price certain implementation services that take up
to a week to complete.
As the reach of our enterprise cloud computing application services grows, partners will likely play a more integral part in also providing these
consulting and implementation services to our customers.
Training & Certification
We offer a number of traditional classroom and online educational classes that address topics such as implementing, using, administering and
developing on our service. We also offer classes for our partners who implement our service on behalf of our customers.
We bill the traditional classroom and some of the on-line educational classes on a per person, per class basis. There is a selection of on-line educational
classes available at no charge to customers who subscribe to our
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