Salesforce.com 2005 Annual Report Download - page 216

12. Equinix may access any Customer's Licensed Space (i) during an emergency; (ii) to perform Smart Hands or other services for Customer; (iii) as
needed to perform those services necessary for the use of the IBX Center by some or all Customers; or (iv) as otherwise permitted under such Customer's
Master Service Agreement.
13. If the landlord or owner of an IBX Center or an IBX Property wishes to access, or permit others to access, a Customer's Licensed Space, Equinix
will accompany such persons during such visit, and Customer shall, if practicable, receive advance notice from Equinix and have an opportunity to be present.
14. Equinix reserves the right to deny IBX Center access to Authorized Persons and Accompanying Persons who do not have a business purpose at an
IBX Center where access is requested.
15. Equinix reserves the right to exclude or expel from the IBX Center any person who, in Equinix's judgment, is under the influence of alcohol or
drugs or who, in Equinix's judgment, poses a risk to persons or property in the IBX Center.
16. Customers, Authorized Persons and Accompanying Persons must follow the instructions of the IBX Center Manager or his designee during an
emergency.
G. SHIPPING POLICIES
1. The shipping policies are subject to change by Equinix without notice, and such changes are effective immediately.
2. Each Customer is responsible for, among other things, (i) scheduling with a shipper all shipments for Customer from and to the IBX Centers;
(ii) paying all fees associated with the shipments, including all shipping, retrieval and related fees charged by the shipper; (iii) completing all necessary
paperwork for the shipments; and (iv) notifying the shipper that all shipments will be shipped to, or retrieved from, the shipping/receiving areas designated by
Equinix for each IBX Center. No shipments of any size will be accepted in an IBX Center lobby.
3. Each Customer is also responsible for notifying its shippers of all shipping rules for any multi-tenant buildings in which IBX Centers are located. If
an IBX Center is located in a multi-tenant building, shippers are responsible for conforming to all shipping rules of that building, and the Equinix Response
Center will provide a Customer, upon request, with the specific shipping rules for each multi-tenant building in which an IBX Center is located.
4. Each Customer will ensure that all shipments (including the boxes) are clearly labeled with the company name and/or identifier of Customer.
Unidentified packages will not be accepted.
5. Each Customer that wishes to ship items from or to an IBX Center will schedule through the Customer Care Website (or any other Equinix-approved
scheduling method) the incoming or outgoing shipment at least twenty-four (24) hours in advance (and at least four business days in advance where the IBX
Center is in a multi-tenant building). For incoming shipments only, a Customer may also (under the same timeframes set forth above) schedule the shipments
by phone through the Equinix Response Center. Equinix reserves the right to reject any shipments to an IBX Center that are not delivered at the time
scheduled.
6. Emergency shipments to an IBX Center must be scheduled directly by calling the Equinix Response Center. If such advance notification is provided
to Equinix, Equinix will make reasonable efforts to accommodate after-hours emergency deliveries.
7. Each Customer will ensure that all shipments for Customer to or from IBX Centers where Equinix is the sole tenant in the building will be made
during the business day (Monday - Friday), from 7:00 a.m. until 5:00 p.m. local time. Shipment times may vary for multi-tenant buildings in which IBX
Centers are located. The Equinix Response Center will provide each Customer, upon request, with the specific shipping times for such multi-tenant buildings,
and each Customer will ensure that all shipments to such buildings comply with the applicable shipping rules.
8. Equinix reserves the right to visually and/or physically inspect any and all shipments to or from the IBX Centers when such shipments arrive at the
shipping/receiving area. Shipments containing liquids, combustibles and any Hazardous Materials are prohibited, and, to the extent Equinix is so aware of the
contents of such shipments, will not be accepted at any time.
9. At the time of Equinix's inspection of any shipments to or from the IBX Centers, Equinix may record serial numbers for Equipment of a Customer
with estimated value of more than $1,000, as estimated by Customer. Accordingly, when packing Equipment for shipping, each Customer should be aware
that Equinix personnel will need access to the serial numbers on the Equipment being shipped, and should seal boxes after serial numbers are recorded.
10. Customers are requested to contact the Equinix Response Center to extend or cancel the shipment receipt date if the shipment does not arrive at the
scheduled time.
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