Salesforce.com 2005 Annual Report Download - page 215

t. use 48v DC rectifiers that are not provided by Equinix without obtaining advance approval from Equinix.
F. ACCESS
1. No Customer may attempt to gain fraudulent access to an IBX Center or any Equinix website.
2. Subject to the terms and conditions of the Customer's Master Service Agreement (including the Policies), a Customer will have access to its Licensed
Space twenty-four (24) hours per day, three hundred sixty-five (365) days per year. In the event of an emergency situation at any IBX Center or IBX Center
Property (e.g., fire, building evacuation, medical emergency, weather-related emergency, terrorist attack, etc.), or drill, each Customer present at the IBX
Center will be required to follow instructions given by the on-site Equinix Site Manager, or the designee.
3. Each Customer will provide Equinix with a list for each IBX Center (which list will be provided in writing or entered through the Customer Care
Website) of Authorized Persons who may enter Customer's Licensed Space in such IBX Center. Except where specifically designated otherwise by a
Customer, each Authorized Person for an IBX Center will have the right to authorize entry by any other person who is accompanied by such Authorized
Person at the IBX Center. Each Customer will provide Equinix with written notification of any changes to Customer's list of Authorized Persons for any IBX
Center at least one (1) full business day in advance of the effectiveness of such change. Equinix will refuse entry at an IBX Center to any person who is not
named on a Customer's list of Authorized Persons for such IBX Center, unless such person is an Accompanying Person. Equinix reserves the right to refuse or
withdraw approval of a person on any Customer's list for any IBX Center if such refusal or withdrawal is reasonable (such as where the person violates, or has
previously violated, any of the Policies). Equinix also reserves the right to deny access to an Accompanying Person at an IBX Center if the denial is
reasonable (such as where the Accompanying Person violates, or has previously violated, any of the Policies).
4. Each Customer is strongly encouraged (but not required, except as herein set forth) to give twenty-four (24) hours prior notice to Equinix (through
the contact provided by Equinix) prior to visiting an IBX Center. Except in an emergency (as reasonably determined by Equinix), any Customer visiting a
cage area shared with other Customers will give at least twenty-four (24) hours prior notice to Equinix.
5. Non-scheduled visits by a Customer may lead to a delay in access or may be denied. For all non-scheduled visits by a Customer, Equinix at its
discretion may require Customer's administrative contact to call the Equinix Response Center to authorize the person's entry into the IBX Center and
Customer's Licensed Space.
6. For any site tours of an IBX Center, Customer must, no later than 5:00 p.m. the day before the requested tour, arrange such site tour with Equinix and
provide Equinix with the following data: Customer's organization name; purpose of tour; date/time of tour; names of visitors; authorization to access a
specific Licensed Space (for existing Customers only); and any special instructions associated with a specific tour. Tour size is limited to a maximum of five
(5) guests and one authorized tour guide on all tours unless Equinix agrees to accommodate more persons. If so, Equinix will arrange for one authorized tour
guide or Equinix security officer for every five (5) guests.
7. Access by a Customer to any shared work area (or any other common area where Equinix permits access by Customers) may be restricted by Equinix
at any time, including when another Customer is in such area.
8. Equinix may, at its discretion, require any or all Authorized Persons of any Customer to have a full-face photograph taken at the IBX Centers for
purposes of secure identification.
9. Every person who accesses an IBX Center must use the then-in-use secure access means to enter and exit the IBX Center.
10. Upon any Customer's entry into an IBX Center, Equinix may (at its discretion) accompany Customer inside the IBX Center, and Equinix may (at its
discretion) remain with Customer for the entire time that Customer is in the IBX Center. However, Customer will have privacy when Customer is in its
Licensed Space, and Equinix will maintain sufficient distance from Customer at such times that Equinix will not have access to Customer's confidential
information or activities.
11. Repeat visitors of a Customer requiring freedom of movement within certain areas of an IBX Center may be entered into the Security Access
System ("SAS") if Customer's administrative contact requests this for a specific person in conjunction with a work visit. The person being registered in SAS is
required to produce a government-issued photo ID for identity verification (driver's license or passport), and complete the on-site enrollment process with the
assistance of Equinix security officers. After the visitor places his/her hand on the reader for scanning of biometric identification information into the SAS, the
computer will identify/request which doors the person may access and automatically update the readers in real-time.
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