Salesforce.com 2005 Annual Report Download - page 204

CONFIDENTIAL TREATMENT REQUESTED
*** Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request.
Omissions are designated as [***]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.
Exhibit C
Service Level Agreement
Power
Equinix will provide an uninterrupted supply of power to each properly ordered circuit pair Redundant Power Circuit Pair (defined below). For purposes of
this Exhibit C, Redundant Power Circuit Pair shall mean two identical power circuits installed in the same cabinet or rack, neither of which is a part of
another pair of circuits in the same cabinet or rack and the aggregate draw of such two circuits does not exceed the rated capacity pursuant to the National
Electrical Code of one (1) of the power circuits in such two circuits.
In the event a cabinet containing functioning equipment or any other location in which power is delivered to Customer Equipment ("Loaded Cabinet") in
Customer's Licensed Space is powered by two (2) circuits from different power busses and both circuits experience a simultaneous interruption in electrical
power, such that the Loaded Cabinet experiences an interruption in power (a "Power Outage") which lasts longer than [***] but less than [***], Equinix shall
credit Customer's account for the monthly recurring charges for all failed power circuits and the monthly recurring charges attributable to that Loaded
Cabinet, for the [***] after which the interruption occurs. Equinix warrants that it will provide all Redundant Power Circuit Pairs such that each circuit in the
pair is from different busses, or if unable to do so, it will notify Customer in writing and be held to all provisions in this Exhibit C relating to power as if the
circuits had been provided through separate busses.
If a Loaded Cabinet in Customer's Licensed Space is powered by two (2) circuits from different power busses and both circuits experience a simultaneous
interruption in electrical power, such that the Loaded Cabinet experiences a Power Outage which lasts longer than [***] but less than [***], Equinix shall
credit Customer's account for the monthly recurring charges for all failed power circuits and the monthly recurring charges attributable to that Loaded
Cabinet, for [***]. For each [***] thereafter in which there is a continuing Power Outage, Equinix shall credit Customer's account an additional credit equal
to the monthly recurring charges for all failed power circuits and monthly recurring charges attributable to that Loaded Cabinet, for [***].
If Customer experiences any Power Outage longer than [***], Customer may terminate this Agreement upon written notice to Equinix (including the
availability of the Transition Period) in addition to claiming the applicable credit set forth in this SLA, provided that such written notice is provided to
Equinix within thirty (30) days of the occurrence of the last event giving rise to any termination right under this paragraph.
If Customer experiences [***] Power Outages of any duration in any [***] period, Customer may terminate the Agreement upon written notice to Equinix
(including the availability of the Transition Period) in addition to claiming the credits set forth in this SLA, provided that such written notice is provided to
Equinix within thirty (30) days of the occurrence of the last event giving rise to any termination right under this paragraph.
IBX Facility Access
Equinix will provide continuous access for authorized persons to its IBX Center, subject to its security policies.
Equinix will not permit people other than Authorized Persons or Accompanying persons to enter the Licensed Space unless otherwise specifically permitted in
this Agreement.
If any Authorized Person is denied access to the Licensed Space (such denial, an "Access Denial") for more than [***] after entrance to the lobby of the IBX
Center on [***] or more occasions within any [***] period and such Authorized Person has presented valid identification to the IBX Center security officer,
Equinix shall credit Customer's account [***] recurring charges. If any Authorized Person is denied access to the Licensed Space for more than [***] after
entrance to the lobby of the IBX Center, and such Authorized Person
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