Salesforce.com 2005 Annual Report Download - page 210

activities are conducted by Customer, a Sublicensee or any other third party, and regardless of whether such Orders are authorized by Customer. Equinix may
modify the functionality and content of the Customer Care Website at any time and in any manner, and if Equinix develops Customer Care Website Usage
Policies, Customer must comply with the Customer Care Website Usage Policies then in effect.
b. Core Security
Equinix offers the following security features at IBX Centers:
• security personnel onsite 24 x 7 x 365;
• visitor screening upon entry for verification of identity;
• keyless security with biometric hand geometry readers with required additional pass code for access to:
• enter the security tunnel from the welcome area;
• leave the security tunnel to enter the main center;
• enter the colocation area;
• enter a Customer cage; and
• CCTV digital camera coverage of IBX Center, integrated with access control and alarm system.
In addition, Equinix may take other reasonable security measures that it chooses to employ.
c. Core Back-Up Power
Each IBX Center will have back-up power sources that will ordinarily provide power for a period of at least 48 hours if the primary source of power is
unavailable.
d. Core Fire Detection and Suppression
Each IBX Center will have an early warning fire detection system and fire suppression system.
e. Core HVAC
Each IBX Center will have redundant (n +1) HVAC.
f. Core Temperature Control
Each IBX Center will ordinarily maintain a temperature of 64 - 76 degrees Fahrenheit.
g. Core Humidity Control
Each IBX Center will ordinarily maintain a relative humidity of 20% - 70%
3. Additional Services
Additional Services consist of any services offered by Equinix at the IBX Centers other than the licensing of Licensed Space, Set-Up, and the Core Services.
The Additional Services that Equinix offers include, but are not limited to, the following Additional Services, which are further described below: (1) Cross-
Connects; (2) Power; (3) Smart Hands; and (4) Installation of a Customer's Equipment. Where products or materials are provided as part of the Additional
Services for a Customer, the Customer will be responsible for paying for all of the charges for the products or materials as well as the other charges associated
with the Additional Services.
a. Cross-Connects
Equinix will install Cross-Connects, as ordered by a Customer, so long as the other Customer to which the Cross-Connect runs approves such Cross-Connect.
In the event that any of a Customer's Cross-Connects are disconnected due to such Customer's request or due to termination or partial termination of an Order,
Equinix may inform the other Customer of the disconnection. No more than ninety (90) days preceding expiration or termination of a Customer's Master
Service Agreement or a Customer's last Order in an IBX Center, Equinix may notify other Customers to which such Customer is interconnected that, unless
such Customer and Equinix agree to a further extension of the term of, or to a new, Master Service Agreement or Order, such Customer will no longer be
present in the IBX Center(s) in question as of the date of termination or expiration of the Customer's Master Service Agreement or the applicable Order.
b. Power
i. A Customer may order power to the extent offered and approved by Equinix.
ii. Redundant Power Circuit Policy: A power circuit is a redundant circuit only if at all times it meets both of the following conditions:
(a) Condition 1: It is part of a Redundant Power Circuit Pair, and (b) Condition 2: The aggregate draw of such Redundant Power Circuit Pair does
not exceed the rated capacity pursuant to the National Electrical Code of one (1) of the power circuits in the Redundant Circuit Pair. Therefore, if
at any time a power circuit fails to meet Condition 1 (regardless of whether it satisfies Condition 2), it is not a redundant circuit. Similarly, if at
any time a power circuit fails to meet Condition 2 (regardless of whether it satisfies Condition 1), it is not a redundant circuit. Accordingly, if a
power circuit is originally a redundant circuit but subsequently fails to meet