Salesforce.com 2005 Annual Report Download - page 212

Condition 1 (even if it is then meeting Condition 2), or subsequently fails to meet Condition 2 (even if it is then meeting Condition 1), such
power circuit shall thereafter be deemed a primary power circuit.
c. Smart Hands
Smart Hands is designed to provide Customers with onsite technical assistance and may include, for example, Equinix complying with Customer's simple
instructions relating to remote management, installation or troubleshooting of its equipment within an IBX Center or any other services Equinix deems to be
Smart Hands. With respect to the Smart Hands service offered by Equinix, Equinix's only obligation is to carry out the express instructions of Customer; and
Equinix reserves the right to reject a Customer's request if such rejection is reasonable or if such service is not offered as part of Smart Hands. In addition,
Equinix reserves the right to require that a Customer's instructions be given in additional detail and in writing (which may be by electronic mail).
Notwithstanding the foregoing, Equinix has the right to perform Smart Hands services where the Customer fails to timely act or Equinix has the right to act
under the Policies at Customer's expense as part of the Smart Hands service.
d. Installation of Customer Equipment
A Customer may request that Equinix install Customer's Equipment. Equinix, at its discretion, may agree to perform such installation, but Customer must
enter into a separate agreement with Equinix to perform such work.
4. Use of Unordered Services
In the event that a Customer uses an Unordered Service, Equinix shall so notify the Customer (which notification may be delivered only by e-mail or regular
US Mail, notwithstanding anything to the contrary in the Master Service Agreement) and provide Customer with a change order which lists the Unordered
Service. If the Customer does not execute such change order and return it to Equinix within ten (10) days of the date of such notification, Equinix may charge
such Customer for such Unordered Service at its then current list price for such Unordered Service commencing on the date Customer began using the
Unordered Services.
B. NOTIFICATIONS
1. Equinix will provide contact information for each Customer to use at any time in the event of an emergency or otherwise as needed by Customer.
The Equinix Response Center may be reached at 888-892-0607.
2. Each Customer will designate one or more persons whom Equinix may contact at any time in the event of an emergency or otherwise as needed by
Equinix. Each Customer will provide to Equinix a means of contacting such persons at any and all times. Equinix prefers, but does not require, that such
contact method be the telephone number of a twenty-four (24) hour operations center staffed by persons familiar with the Customer's use of its Licensed
Space and Equipment located within the Customer's Licensed Space.
C. NETWORK SYSTEM NUMBERS AND TELECOMMUNICATIONS
1. Equinix strongly encourages each Customer to have its own autonomous system number as designated by the American Registry of Internet
Numbers or its successor.
2. Each Customer will be responsible for obtaining telecommunications services as needed from the carrier of its choice. Equinix will not be
responsible for providing or installing such services except that Equinix will perform Cross-Connects as agreed to by Equinix and a Customer pursuant to the
Master Service Agreement for such Customer.
D. EQUIPMENT
1. Each Customer will ensure that:
a. all of its Equipment will be installed, operated, maintained and repaired in compliance with all applicable Laws and manufacturer
specifications and requirements;
b. the installation and use of its Equipment complies with applicable safety codes and product safety agency listings;
c. all of the cables and wiring in its Licensed Space (other than any Cross-Connects or Equinix's POD Equipment) are neatly wrapped and tied
together (if a Customer fails to do so, Equinix may at its sole option neatly wrap and tie such wires and cables, and Equinix may charge the Customer
for doing so under Smart Hands);
d. none of its Equipment is stacked or resting on any of its other Equipment or the Equipment of any other Customer, sublicensee or third-party,
including Equinix;
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