Juno 2012 Annual Report Download - page 87

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Table of Contents
The decrease in Content & Media services revenues was a result of a 15% decrease in our average number of pay accounts for the year ended
December 31, 2011 compared to the year ended December 31, 2010, partially offset by a 9% increase in ARPU. The increase in ARPU was primarily
attributable to an overall decrease in the percentage of pay accounts on discounted plans and a higher percentage of domestic pay accounts on shorter-
term subscription plans, which have higher ARPUs. In addition, Content & Media advertising and other revenues decreased due to a decrease in
segment active accounts and a decrease in available inventory on the Classmates website, as well as a decrease in advertising and other revenues
generated by our online loyalty marketing service due to a number of factors, including the loss of a major customer. These decreases were partially
offset by $1.2 million in products revenues generated in the year ended December 31, 2011.

The decrease in Content & Media cost of revenues was primarily due to a $1.8 million decrease in costs associated with points earned by members
of our online loyalty marketing service, a $1.7 million decrease in personnel- and overhead-related costs, and a $0.8 million decrease in credit card-
related fees due to a decrease in pay accounts. These decreases were partially offset by a $1.5 million increase in costs related to the sale of gift cards
and third-party merchandise, as well as $0.3 million in costs associated with the sale of yearbook reprints recorded in the year ended December 31,
2011.

The decrease in Content & Media sales and marketing expenses was the result of a $4.7 million decrease primarily related to online marketing costs
to acquire new online nostalgia customers, a $2.3 million decrease in personnel- and overhead-related costs and a $1.7 million decrease in marketing
costs to acquire new online loyalty marketing members. These decreases were partially offset by $5.5 million in marketing costs in the year ended
December 31, 2011 primarily related to television advertising supporting the launch of the Memory Lane website.

83

 
 

Content & Media cost of revenues $ 33,796 $ 36,378 $ (2,582) (7)%
Content & Media cost of revenues as a percentage of Content & Media
revenues 18.2% 18.0%

 
 

Content & Media sales and marketing $ 59,063 $ 62,226 $ (3,163) (5)%
Content & Media sales and marketing expenses as a percentage of Content &
Media revenues 31.8% 30.9%

 
 

Content & Media technology and development $ 21,530 $ 21,939 $ (409) (2)%
Content & Media technology and development expenses as a percentage of
Content & Media revenues 11.6% 10.9%