DHL 1997 Annual Report Download - page 48

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45
larger branches additional sales and advisory service areas will be set up
so that customers can obtain professional answers quickly. Our branch
strategy is clearly directed toward the development of the “Center” branch.
In the future these Centers will be the heart of our sales network. In
convenient downtown locations, the Centers will focus on providing
customers with comprehensive advice on postal products as well as on
financial services. The first 17 pilot Centers are to open in April 1998.
Our plan is to develop high-powered Regional Centers out of the Center
concept.
Continuing the trend of recent years in 1998, we will direct the clientele
for postal services to a smaller number of branches. Customer demand
will be the primary factor in determining locations.
Customer information service at an open-service branch