DHL 1997 Annual Report Download - page 32

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branch network: confirmation of the identity of new customers – as
requirement of Germany’s Money Laundering Act. This special service
is performed by a mail carrier or by a postal branch obtaining and
confirming the necessary information on behalf of the customer. Of all
the institutions making up the potential market for this service, more
than half have already signed up.
We are working to increase loyalty among our business customers. To
that end we started to provide mobile postal services in 1997. In 1998,
we will be offering nationwide delivery and collection services to and
from business customers; taking advantage of this service they can
save both money and trips to the post office.
With facilities at more than 6,000 locations throughout the country,
Deutsche Post already has an extensive post office box network. In
Germany today, some 1.5 million customers rent P.O. boxes. We are
expanding our P.O. box facilities at easily accessible locations and
expect even more customers to opt for picking up their mail prior to
delivery time.
Electronic mail service reports dramatic growth
ePost, Deutsche Post’s electronic mail service, has grown rapidly
during 1997. About 84 million letters were sent via ePost, an increase of
nearly 300 percent over the previous year. Customers deliver letter files to
an ePost-Center electronically or via a floppy or CD; Deutsche Post then
prints, seals, postmarks and delivers the letters through its conventional
letter delivery network. ePost combines the advantages of electronic data
transmission – speed and easy handling – with legal acceptability and the
traditional nationwide letter delivery. Particularly suited for frequent com-
munication and promotional letters, ePost combines 150 individual services.
The opening of our Electronic Data Interchange (EDI) Clearing Center in
September marked the launch of a new service. The clearing center receives
streams of information, sorts according to recipient profiles on file and
29
ePost business volume
1996 1997
30
84
200
150
10 0
50
0
millions of letters