DHL 1997 Annual Report Download - page 19

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With the opening in the autumn of 1997 of the International Postal
Center (IPZ) in Frankfurt am Main, Deutsche Post has reorganized the
entire international letter and freight mail process (with the exception of
surface freight mail and mail by sea). As a result, costs have since been
substantially reduced and international delivery times shortened.
Furthermore, important decisions regarding cooperation agreements,
alliances and participations were taken in 1997 with the aim of expand-
ing activities on the European parcel and express mail markets. Our
acquisitions in Belgium, Poland and Switzerland and the establishment
of our own parcel mail operations in Austria have already produced
positive results in the marketplace.
Our Postal Branches division is making good progress in implementing
its new network and sales concept. Successful new retail outlet concepts
(“Center” branches, Shop-in-Shop branches, “PostPlus” stores and further
expansion of the postal agency network) in conjunction with an
employee training program, provide the foundation for attractive new
products and greater customer service. As a result, our postal branch
network is positioned superbly for sustained excellence in performance
and ability to compete.
Close collaboration with Postbank and its partners, in particular
Wüstenrot, a savings and loan association, and HDI, an insurance
company, has led to the introduction of an entirely new range of
products in our financing service offering. A nationwide sales campaign
was kicked off by Postbank in the autumn of 1997.
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