Salesforce.com 2006 Annual Report Download - page 11

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Table of Contents
over adding them separately. In addition to all of the functionality available in Enterprise Edition, Unlimited Edition includes unlimited
installations from the AppExchange, increased customization and extension possibilities, Salesforce Sandbox, which is described below, Apex
Mobile, Premier Support with Administration, and more storage.
• Partner Edition. In June 2006, we introduced Partner Edition, also known as Salesforce PRM. Partner Edition is a new on-demand offering that
connects enterprises, channels and partners, allowing companies to deliver all the benefits of our service to any partner. With Partner Edition,
vendors can distribute sales and marketing information quickly and efficiently across a multi-tiered distribution channel through a customized,
on-demand portal. This helps ensure high partner adoption and provides sales managers with an accurate, integrated view into their entire sales
pipeline. Integrated dashboards can display forecasts and pipeline views across both the direct and indirect sales organizations, while an
integrated lead management system proactively ensures that lead distribution is aligned across both internal sales as well as channel partners.
• OEM Edition. OEM Edition enables salesforce.com partners to extend on-demand computing into new markets completely separate from CRM.
AppExchange OEM Edition is an on-demand platform which start-up companies and established independent software vendors can use to
develop and deliver new on-demand applications that reach well beyond CRM to serve new customers and new markets worldwide.
Each of the editions described above, except OEM Edition, entitles customers to our standard customer support services, with phone support
available 12 hours a day, five days a week, with a two-business-day response time guarantee. For advanced customers with more complex business needs, we
provide additional levels of fee-based customer support. Premier Support with Administration is included in Unlimited Edition.
In addition to the six editions, we continue to innovate and develop additional products and services as optional add-on subscriptions to better meet
different customers' individual needs. Some examples include:
• Offline Edition allows customers to view and modify their CRM data, such as accounts, contacts, opportunities, tasks, and events, while
disconnected from the Internet. Offline Edition is included in all Enterprise and Unlimited Edition service subscriptions. Customers of
Professional Edition can choose to subscribe as an add-on service.
• Products and Schedules allows customers to define products, associate them with a price in a price book, and establish schedules for products on
all sales opportunities. It provides customers with the ability to track and forecast revenue by products. Products and schedules is included in all
Enterprise Edition and Unlimited Edition service subscriptions. Customers of Professional Edition can choose to subscribe as an add-on service.
• Salesforce Sandbox enables customers to test new customizations or features before deploying them. Customers can use Salesforce Sandbox to
install, modify, and test applications downloaded from the AppExchange or to create a development environment for building and testing
integrations and internally built applications. Additionally, customers may use Salesforce Sandbox as an exact replica of their production
salesforce systems for employee-training purposes. Customers of Professional Edition and Enterprise Edition can choose to subscribe as an add-
on service.
As part of our marketing programs, we also offer a Personal Edition service that includes a contact management database and several other features that
are useful to individual sales representatives and others who need a centralized way to organize contact data and access that data over the Internet. It is
intended for use by a single user and is currently available at no charge. In addition, we offer a service called Developer Edition, currently at no charge, to
developers and others interested in building applications on our Apex platform.
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