Mercedes 2015 Annual Report Download - page 172

C | THE DIVISIONS | DAIMLER FINANCIAL SERVICES 179
The foundation of these and other successes is formed by
our highly motivated employees, nine out of ten of whom
stated in the independent Great Place to Work Institute global
survey that Daimler Financial Services is a great employer.
Toll Collect system successfully expanded
The automatic system for truck-toll collection on German
autobahns and selected federal highways continued to operate
smoothly and reliably in 2015. The system recorded a total
of 29.7 billion kilometers driven. Daimler Financial Services
holds a 45% equity interest in the Toll Collect consortium.
On July 1, 2015, the Toll Collect system was expanded to cover
additional federal highways in Germany, and on October 1
it was extended to include trucks with a gross vehicle weight
of 7.5 metric tons and above. The Federal Republic of Germany
has collected a total of €44 billion in tolls since Toll Collect
went into operation at the beginning of 2005.
Fleet business expanded
In 2015, Daimler Financial Services once again supported
its fleet customers with the financing and management of their
vehicles and fleets. Daimler Fleet Management concluded a
total of 152,000 new contracts with commercial clients in 2015,
representing an increase of 9% over the previous year. A total
of 310,000 contracts were on the books in Europe at the end
of December 2015 – an increase of 1.5% over the previous
year. The demand for comprehensive mobility concepts for
use with company fleets increased during the year under
review, and fleet services for smaller companies with less than
50 vehicles were also expanded.
Focus on customer and employee satisfaction
Customer and employee satisfaction is a top priority at Daimler
Financial Services. In 2015, independent surveys once again
showed that we are a leader in numerous countries with regard
to customers’ and dealers’ assessments of our service quality.
In the United States, for example, Mercedes-Benz Financial
Services finished top in three categories of a J. D. Power study
of dealer satisfaction, whereby more than two thirds of the
dealers surveyed reported that they planned to further increase
the share of business they conduct with Mercedes-Benz
Financial Services USA due to the exceptional customer focus
of the company’s sales staff. During the year under review,
Mercedes-Benz Financial Services was once again named the
most popular partner for auto dealerships also in the UK.
A new approach to mobility: With car2go, moovel and mytaxi, we are making personal transport more connected, flexible and intelligent.