Home Depot 2003 Annual Report Download - page 6

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04
Improving the Shopping Experience
Improving our stores’ appearance is an ongoing priority. Every store
has undergone some level of transformation, from department resets
to complete or partial remodels. New signage ensures that product
details are clear, informative and inspirational. These efforts are sup-
porting our continued emphasis on having the best selection in the
industry. Collectively, the transformed areas within our stores are out-
performing the company’s overall comparable store sales growth.
Enhancing Technology
Our investment in new technology during fiscal 2003 is also making
shopping more convenient, improving operational performance
and boosting productivity. We strategically upgraded the network-
ing technology inside every store. New touchscreen point-of-sale
terminals, next-generation two-way cordless scan guns, and self
checkout registers have given us a best-in-class front-end among
retailers and are allowing us to redeploy our associates to the
sales floor. This single largest technology investment in our history
is part of a multi-year initiative designed to enhance operations
that will improve customers’ experiences.
Enhancing Our Core