Home Depot 2001 Annual Report Download - page 13

Download and view the complete annual report

Please find page 13 of the 2001 Home Depot annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 42

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42

11
At-Home Services
At-Home Services is a great way to extend
our business from The Home Depot’s core
competencies and values while leveraging
our existing assets. Providing products and
services to the do-it-for-me customer is not
only a growth opportunity, it is a logical
extension, given this country’s aging
population and housing stock.
We expect At-Home ServicesSM
to be a core growth vehicle
for The Home Depot. Our At-
Home Services business gener-
ated approximately $3 billion
in sales in fiscal 2001, with a
five-year compounded annual
growth rate of 30%.That still
leaves us plenty of room
for growth in a $180 billion
market.We continue to invest
in ways to serve our project
customers better, for example,
through customer contact
centers like this new facility
in Tampa, FL.
The Home Depot currently offers installation
programs for products including carpet,
hard flooring, kitchen cabinets, countertops,
exterior doors, garage doors, appliances,
window treatments, water heaters, roofing,
windows, vinyl siding, HVAC, generators,
and many more in all of our stores. Although
we’re currently the largest retailer of home
improvement products in the industry, we
have less than 2% of the home services
market and a significant opportunity to
accelerate our growth rate.