Home Depot 2000 Annual Report Download - page 3

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Our founders have said it many times. Home Depot has the greatest associates in the
world. Just ask our customers. In a recent study, Home Depot associates ranked 40%
higher than the competition in customer service and product knowledge. We know
that Home Depot service, low prices and quality products result in the best customer
experience in retailing, but we also see countless opportunities to improve. Every day,
we have to earn the trust of our customers, because we understand that each cus-
tomer is on a day-to-day lease, with ever-increasing needs and expectations.
The Home Depot encourages initiative and rewards extraordinary effort. Most every
good thought we’ve had has originated in our stores, where our associates and our
customers meet every day. Those ideas have led to exciting new products for the
do-it-yourselfer, new programs for our professional and installation services
customers, and great new retailing concepts like our EXPO Design Center stores.
Throughout this report, we recognize listening and responding as the keys to our
success and the definition of what sets us apart in the industry. Our commitment is to
continue to listen for new ideas from customers and associates, and then to respond
with programs that make us better than ever in providing home improvement solutions.
Responding