Home Depot 2000 Annual Report Download - page 11

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y shopping our stores. we can grow their business by better meeting their needs in products, quantities and service levels.
Geoff Highfield has been a Home Depot associate for 13 years. He works the pro desk in Orlando, Florida. “I was chosen to work
the pro desk because I’ve been cross-trained in several departments and I have strong knowledge in products that are
key to the pro business. Service is the most important part of the relationship. Contractors are always asking ques-
tions. We advise, walk them back to the product, and help them get back to their job sites quickly. We get their sales
and loyalty because we earn their confidence every day.”
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