TCF Bank 2003 Annual Report Download - page 15

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2003 Annual Report 13
Cultivating Our Business Power Assets
and Power Liabilities remain the cornerstone of
TCF’s growth, profitability and success.
Banking was enhanced to provide customer ability to access multiple
TCF accounts via one screen and view an extensive account history
with robust transaction history detail. Customers can also easily
search for specific transactions by various attributes and set up auto-
matic recurring transfers. Through “My TCF,” customers can track
a personal list of stock quotes and stock indices, receive weather
information by zip code and access national, local and feature head-
lines with links to full articles. TCF Preferred Online Banking also allows
customers to request automatic account balance alerts sent by email
accessible by a computer terminal or by an email-enabled cell phone
or pager. In 2004, TCF will introduce enhancements to its bill paying
service and redesign the TCFExpress website to make it even more
customer friendly.
Online at TCF Express Trade, customers can buy and sell stocks, mutual
funds and other securities. Access to investment holdings, account
history, stock research, and order placement is available 24 hours a
day, seven days a week. Customers preferring personal service can
contact a personal trading representative.
Small business customers may also take advantage of TCF’s Internet
banking services. Totally Free Online Banking for Business provides
basic Internet banking services with no access fee. TCF Preferred Online
Business Banking provides expanded account history and the ability
to download transaction detail into financial software applications,
helping small business owners manage their businesses.
TCF Express Business provides commercial customers the ability to access
complete balance reporting, initiate transfers, stop payments, and
make ACH transactions from any personal computer worldwide, 24 hours
a day, 365 days a year. TCF Express Business has become an important
and popular product in TCF’s growing commercial banking operation.
The definition of convenience changes as a customer’s life and business
needs evolve. At TCF we are committed to being the most convenient
bank in the markets we serve by continuing to develop and enhance
new and innovative convenience products and services.
POWER ASSETS AND
POWER LIABILITIES
In 2003, TCF continued its focus on building Power Assets and Power
Liabilities. TCF defines Power Assets as higher-yielding commercial
loans, commercial real estate loans, leases, and consumer home
equity loans. Power Liabilities include checking, savings, money mar-
ket accounts, and certificates of deposits. Power Assets and Power
Liabilities now comprise over 66 percent of TCF’s balance sheet and in
2003 contributed over 83 percent of net income.