Salesforce.com 2011 Annual Report Download - page 100

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PART IV
ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES
(a) The following documents are filed as a part of this Report:
1. Financial Statements: The information concerning our financial statements, and Report of
Independent Registered Public Accounting Firm required by this Item is incorporated by reference herein to
the section of this Report in Item 8, entitled “Consolidated Financial Statements and Supplementary Data.”
2. Financial Statement Schedules: Schedule II Valuation and Qualifying Accounts is filed as part of
this Report and should be read in conjunction with the Consolidated Financial Statements and Notes thereto.
The Financial Statement Schedules not listed have been omitted because they are not applicable or are
not required or the information required to be set forth herein is included in the Consolidated Financial
Statements or Notes thereto.
3. Exhibits: See “Index to Exhibits.”
(b) Exhibits. The exhibits listed below in the accompanying “Index to Exhibits” are filed or incorporated by
reference as part of this Annual Report on Form 10-K.
(c) Financial Statement Schedules.
salesforce.com, inc.
Schedule II Valuation and Qualifying Accounts
Description
Balance at
Beginning of
Year Additions
Deductions
Write-offs
Balance at
End of Year
Fiscal year ended January 31, 2011
Allowance for doubtful accounts .... $1,050,000 $3,995,000 $3,334,000 $1,711,000
Fiscal year ended January 31, 2010
Allowance for doubtful accounts .... $1,527,000 $2,787,000 $3,264,000 $1,050,000
Fiscal year ended January 31, 2009
Allowance for doubtful accounts .... $ 906,000 $4,390,000 $3,769,000 $1,527,000
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