DHL 2015 Annual Report Download - page 37

Deutsche Post  Group —  Annual Report
e German parcel market volume totalled around . billion in  (previous
year: . billion). We expanded our market share to .  (previous year: . ).
We are oering e-commerce services in an increasing number of the most important
markets around the world. In Europe, we began setting up our own delivery networks
in Slovakia and Austria and in Sweden we acquired a nationwide parcel shop network
from  Freight. We now have such networks in nine countries. Furthermore, we have
connected around , Parcelshops and set up the rst Packstations. Outside Europe,
we expanded the portfolio of Blue Dart Express in India to cover delivery options to end
customers, which included installing the country’s rst parcel collection station and
introducing a mobile Parcelshop service. In the United States, we oer additional
services, such as day-denite delivery. We have added e-commerce services to existing
shipping routes in and out of the most important international markets, such as the
development and operation of domestic online marketplaces as well as end-to-end order
processing that includes warehousing, dispatching, customer service and marketing.
EXPRESS DIVISION
Express services in more than  countries and territories
In the Express division, we transport urgent documents and goods reliably and on time
from door to door. Our network spans more than  countries and territories, in which
some , employees provide services to more than . million customers. As a
global network operator that applies standardised processes, we are consistently opti-
mising our service to keep customer commitments, respond specically to their wishes
and always deliver the best possible quality.
Time-definite international shipments as our core business
Our main product is Time Denite International , which is a pre-dened delivery
service. We also provide industry-specic services to complement this product. Our
Medical Express transport solution, which is tailored specically to customers in the
Life Sciences & Healthcare sector, for example, oers various types of thermal packaging
for temperature-controlled, chilled and frozen content. Collect and Return is used pre-
dominantly by customers in high-tech industries: technical products are collected from
the user, taken in for repairs and then returned.
Our virtual airline
As an express service provider, we operate a global network consisting of several airlines,
some of which we own  . With an annual average of . million transported tonnes,
our virtual airline is one of the leading international air freight carriers.
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Group Management Report — GENERAL INFORMATION — Business units and market positions