Qantas 2008 Annual Report Download - page 36

34 Qantas Annual Report 2008
12,000 12,000
Qantas provides a comprehensive annual
security training program for over 12,000
air crew worldwide.
Safety and Security
Business Resilience
Qantas’ business resilience framework manages the risks associated
with terrorism, the threat of pandemics and the reliance on critical
people and systems for the provision of everyday essential services,
seeking to mitigate the impact of any major incident.
Inflight Health
Qantas is committed to the highest standard of customer and
employee health, safety and wellbeing.
Qantas was one of the first international carriers to install
defibrillators on its aircraft, allowing rapid assistance for passengers
who experience cardiac arrest inflight. Defibrillators are also available
on Jetstar’s A330 international fleet. Qantas aircraft can communicate
with specialist physicians in case of an inflight medical emergency
and crew are equipped and trained to liaise with medical experts
effectively. On all flights, videos are shown and/or information is
provided regarding inflight health issues such as cabin pressure
and dehydration and appropriate exercises to stimulate blood
circulation to assist in preventing deep-vein thrombosis.
Qantas is a member of the International Air Transport Association
Medical Advisory Group, which advises the global airline industry
on aviation health issues.
In the event of an infectious disease outbreak, Qantas stands
ready to respond to government directives and maintains the latest
pandemic influenza knowledge and practice based on advice from
the World Health Organization, Centre of Disease Control and the
Australian Government.
Physician or
Medical Kits
First Aid
Trained
Cabin Crew
24/7 Infl ight
Medical
Advisory
Service
Qantas ✓✓✓
QantasLink ✓✓–
Jetstar ✓✓✓
People
Qantas is one of the country’s largest employers
with more than 90 percent of its 37,000 employees
based in Australia. Their motivation, skill and
dedication have enabled Qantas to meet the
challenges facing the aviation industry.
Employer of Choice
The Qantas Group is a major driver of employment opportunities
in the community. Qantas has created more than 8,000 jobs over
the past decade and invests significantly in skilling its workforce
to best practice standards, spending in excess of $280 million
each year on staff training.
Qantas’ objective is to be an employer of choice, engaging all
members of its diverse workforce to be safe, green and customer-
focused. The Group seeks to position itself as a responsible
employer specifically by:
• building a diverse workforce, in particular through
the Indigenous program;
• establishing policies and programs that help our staff
to better balance their work/life needs; and
• fostering a commitment by our employees to ethical
and sustainable work practices.
Diversity and Indigenous Programs
Qantas continues to expand its workforce diversity initiatives with a
specific focus on employing and developing Indigenous Australians.
The cornerstone of this work is the Reconciliation Action Plan which
aims to:
• support existing Indigenous employees;
• increase the representation of Indigenous employees
by June 2009;
• increase cultural awareness of Indigenous issues across
the workforce; and
• promote reconciliation action to Qantas’ corporate partners
and customers.
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