Qantas 2008 Annual Report Download - page 15

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13 Qantas Annual Report 2008
95%95%
Customer satisfaction ratings are consistently
at 95 per cent or above for the Qantas First
Lounges in Melbourne and Sydney.
Qantas
New Zealand: Qantas introduced a second weekly service between
Sydney and Queenstown in September 2008, in addition to the
winter ski season supplementary services of one per week each
from Sydney, Melbourne and Brisbane.
Japan: In response to continuing high fuel prices, Qantas announced
in June 2008 it would withdraw its thrice-weekly Melbourne to
Tokyo services and reduce its Sydney to Tokyo weekly services from
nine to seven from September 2008. Double daily B767-300 Cairns-
Tokyo services will be replaced by a daily Jetstar A330 service in
December 2008.
Indonesia: Qantas announced in June 2008 that it would withdraw
its four weekly Perth-Bali services and its thrice-weekly Perth-Jakarta
services, to be replaced by Jetstar on those routes.
Special Events: Eight Qantas supplementary services were
provided to carry pilgrims to and from World Youth Day in Sydney
in July 2008: six B747-300 services between Sydney and Rome and
two B747-300 services between Sydney and Los Angeles. Qantas
flew daily A330 services between Sydney and Beijing between
4 and 24 August 2008, supplementing its usual thrice-weekly
services, to carry spectators, officials and athletes to and from
the Beijing Olympics.
The first Qantas A380 was delivered
in September 2008, with new
generation interiors that set an
industry benchmark for comfort
and style in all classes, including
the new Premium Economy.
Product Developments
• Qantas commenced taking bookings for its A380 services in
June 2008, with the first scheduled passenger flight operating
to Los Angeles in October 2008.
• The new Premium Economy cabin, available on all Qantas
A380s, was unveiled in February 2008 and is being introduced
progressively on the airline’s international B747-400 fleet.
Premium Economy features more space, higher levels of service,
Neil Perry inspired menus, a range of premium wines and
beverages, priority check-in, dedicated cabin crew, additional
hand baggage allowance, priority boarding and disembarkation
and self-service bar. Customer satisfaction with Premium Economy
is already very high at over 85 per cent.
• The new Qantas First Lounge in Sydney received a prestigious
Australian International Design Award in May 2008. Designed
by Marc Newson, the First Lounges in Sydney and Melbourne offer
a full concierge service, restaurant and chair-side waiter service,
day spa and state-of-the-art business facilities. Customer
satisfaction ratings are consistently at 95 per cent or above.
• Qantas was recognised as having the Best First Class Cellar
in the prestigious Cellars in the Sky Awards in February 2008.
Judged by a panel of wine experts for Business Traveller and
Wine International magazines in London, Qantas also won Best
Business Class Sparkling and a special award for Consistency of
Wines across Business and First classes. The awards recognised
both the airline’s commitment to its inflight wine program and the
quality of Australian wines.
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