Qantas 2008 Annual Report Download - page 31

29 Qantas Annual Report 2008
3,000 3,000
Q Catering employs more than 3,000 people
and prepares more than 39 million meals for
275,000 flights every year for 35 airlines.
Service Businesses
Airports
Qantas is investing millions of dollars
to create stylish, streamlined and efficient
airport facilities and lounges for passengers
in Australia and overseas.
Domestic
Qantas continues to upgrade its leased domestic terminals to
meet current and future capacity requirements and to ensure
their readiness for the introduction of new, larger aircraft.
• In Melbourne, additional check-in, baggage and security screening
facilities were introduced in December 2007 and further upgrades
are planned.
• The $10 million upgrade of the Qantas domestic terminal at
Canberra Airport began in January 2008, delivering improved
check-in and baggage systems, an additional aerobridge and a
larger Qantas Club and Chairmans Lounge. Qantas is also working
with the airport on designing a new multi-user terminal, which is
expected to be operating from 2010.
• In Perth, Qantas is progressing with a $50 million upgrade
of its domestic terminal, which will provide additional
check-in, security, baggage facilities and aerobridges, a new
Chairmans Lounge and an expanded Qantas Club. Planning
has begun for a new Qantas Business class lounge at Perth
Airport, which is due to open in 2010.
International
• In China, Qantas moved into the new Terminal 3 at Beijing Airport
in February 2008 and in Shanghai to Pudong’s International
Terminal 2 in March 2008.
• Following the move of British Airways to the new Terminal 5
at London Heathrow in March 2008, planning is underway for
Qantas’ move from Terminal 4 to Terminal 3 in the second half
of 2009.
Product and Infrastructure Developments
• The new Altea Departure Control – Customer Management
system now manages all physical and electronic check-in,
passenger boarding and aircraft departures for Qantas at
domestic and international ports.
• A Station Operations Control Centre opened in June 2008 at
Sydney Airport, through which all day to day airport operations
are managed, enabling a more streamlined and coordinated
customer response.
• Qantas is working with airport operators on a rollout of fixed
ground power units to, where possible, switch from aircraft
to terminal power and air conditioning to significantly reduce
fuel-based emissions.
Qantas Catering Group
The Qantas Catering Group consists of the
premium Catering business Q Catering and
the meal component manufacturer Snap Fresh.
Q Catering, formerly known as QFCL and Caterair, services
customers through seven centres located in Adelaide, Brisbane,
Cairns, Melbourne, Perth and Sydney, while Snap Fresh operates
a state-of-the-art facility in Brisbane.
Q Catering employs more than 3,000 people and prepares more
than 39 million meals for 275,000 flights every year for 35 airlines,
including Qantas and QantasLink.
This year Q Catering welcomed Cathay Pacific, Etihad Airways and
AirAsia X as new customers and achieved ISO 22000 certification,
the world’s best practice food safety management system.
A multi-faceted change program is underway throughout the
Qantas Catering Group, focusing on customer service, operations
and food technology as well as implementing improved water
management strategies. The program, which aims to improve quality
and to deliver cost efficiencies, includes substantial infrastructure
redevelopments for Q Catering Brisbane, Melbourne, Perth and
Snap Fresh facilities, a network-wide transport fleet modernisation
and the use of improved production methodologies.
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