Qantas 2008 Annual Report Download - page 17

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15 Qantas Annual Report 2008
Qantas
• Capacity was added to Canberra with 15 additional return
services per week from Sydney and 12 from Melbourne.
• In response to continuing high fuel prices, Qantas announced
it would withdraw from two unprofitable routes – Gold Coast-
Sydney and Ayers Rock-Melbourne. Ayers Rock-Sydney services
were also reduced from August 2008.
Product Developments
• Qantas opened dedicated Business class lounges at the Sydney,
Melbourne and Brisbane terminals in July 2008. The lounges offer
services unmatched in the domestic market, with spacious layouts,
private seating arrangements, a barista service, a generous
selection of hot food and enhanced business services such as
private work suites and complimentary wireless internet access.
A new Business class lounge is set to open in Canberra in
late 2008.
• The refurbished Qantas Club in Perth was opened in May
2008, with increased seating capacity and more space and
entertainment areas. Complimentary facilities include high
speed internet access.
• Qantas Meeting Rooms opened in the Sydney and Melbourne
domestic terminals in early 2008, offering unique multi-purpose
venues with gourmet catering and premium facilities for up to
20 people. Customers can now host meetings without leaving
the airport, saving the time and cost of travel into the city.
• Qantas unveiled new look interiors for its entire fleet of
B767-300, B737-800 and B737-400 aircraft operating
domestic services in Australia and New Zealand. Marc Newson
designed a fresh colour scheme along with new seat fabrics,
curtains, and carpets. New pillows, blankets and tableware
in all cabins complement the interiors and extra cushioning
in Business class ensures a new level of flying comfort.
• Following highly successful trials, Qantas announced the
introduction of new technology on its domestic fleet, enabling
customers to send and receive email and SMS via mobile phone
or personal electronic device. The technology will become
available from late 2008 and initially be installed on a number
of B767-300 and A330-200 aircraft.
• The popular Qantas Cityflyer product for business travellers was
introduced on routes from Adelaide to Canberra, Brisbane and Perth.
• Qantas WebConnect, a series of internet workbenches and
wireless hotspots, is now available in Sydney, Melbourne,
Brisbane and Perth.
• Qantas continues to develop QuickCheck kiosk services in
domestic airports around Australia, including the capability to
upgrade on departure using Frequent Flyer points and to add
Frequent Flyer details to bookings. QuickCheck facilities were
introduced in Adelaide, in addition to those already available
in Sydney, Canberra, Brisbane, Melbourne and Perth.
Qantas recorded a strong
performance in the domestic market
in 2007/08, with overall capacity
growth of 4.8 per cent over the
previous year to offer 23 million
seats across its domestic network.
2008 2008
Qantas opened dedicated Business class
lounges at the Sydney, Melbourne and
Brisbane terminals in July 2008.
For personal use only